Amber Huddleston
Jefferson City,MO
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
6
years of professional experience
Work History
Senior Accounting Assistant
State Of Missouri
06.2022 - 10.2023
- Processed Vendor forms into the SAM II Financial data system.
- Customer Service- operating a multi-line telephone system.
- Processed over payment and under payments for State of Missouri employees
- Maintained accurate and complete documentation to facilitate accounting and filing functions.
- Processed daily bank reports to rectify employee EFT accounts.
- Processed Social Security changes for State of Missouri employees.
- Handled day-to-day accounting processes to drive financial accuracy.
- Checked general ledger entries to increase accuracy, prevent significant errors and identify adjustments.
Data Entry Specialist
C&S
01.2022 - 06.2022
- Assist in processing applications of establishments for
- Frozen Desserts Licenses at Department of Environmental
- Services
- Assist providers in correcting errors in Show Me Vaxdatabase regarding COVID-19 vaccine
- Sorted documents and maintained organized filing process
- Corrected data entry errors to prevent duplication or datadegradation
- Added documents to file records and creatednew records to support filing needs
- Sent completed entriesfor evaluation and final approval
- Evaluated source documents to locate needed information.
Customer Service Representative
WIPRO Infocrossing
11.2019 - 03.2021
- Maintained customer satisfaction with forward-thinkingstrategies focused on addressing customer needs andresolving concerns
- Navigated all State data basis such as; Man to State, FACIS,
- MEDES, IMES, and IIVE
- Updated changes to Medicaid case, such as incomeadjustments, add individuals, updated address and otherpersonal information
- Entered customer interaction details in Medes to trackrequests, document problems and record solutions offered
- Adhered to company policies and scripts to consistentlyachieve call-time andquality standards
- Helped average of 15 customers every day by approaching conversations withpositive attitude and focus on customer satisfaction.
Call Center Customer Service Representative
Manpower, Staffing, Placed At Wipro Infocrossing
05.2019 - 11.2019
- Maintained customer satisfaction with forward-thinking strategies focused onaddressing customer needs and resolving concerns
- Navigated all State data basis such as; Man to State, FACIS, MEDES, IMES, and
- IIVE
- Updated changes to Medicaid case, such as income adjustments, addindividuals, updated address and other personal information
- Entered customer interaction details in Medes to track requests, documentproblems and record solutions offered
- Adhered to company policies and scripts to consistently achieve call-time andquality standards
- Helped average of 15 customers every day by approaching conversations withpositive attitude and focus on customer satisfaction.
Career Manager
Family Healthcare Inc
12.2017 - 01.2019
- Case managed up to 20 participants at a time for Workforce Innovation
- Opportunity Act program (WIOA), as well as Skill Up participants
- Assisted individuals coming into Missouri Job Center seeking employment thatwere currently on unemployment compensation
- Assisted individuals in applying for unemployment
- Delivered exceptional level of service to each customer by listening to concerns andanswering questions
- Delivered private instruction to adult learners in variety of fields on leadershipdevelopment, professional writing, business communication and delivery ofproposals and presentations
- Proved successful working within tight deadlines and fast-paced atmosphere.
Education
Associate of Science - Human Services
Columbia College
12.2021
High School Diploma - undefined
Tipton High School
Tipton, MO05.1998
Skills
- Microsoft Office
- Case Management
- Administrative Support
- Schedule Management
- Task Prioritization
- Multi-Line Telephone Systems Confidentiality and Data
- Protection Database and Client Management Systems
- Financial Data Assessments
- Highly Efficient and Productive
Timeline
Senior Accounting Assistant
State Of Missouri
06.2022 - 10.2023
Data Entry Specialist
C&S
01.2022 - 06.2022
Customer Service Representative
WIPRO Infocrossing
11.2019 - 03.2021
Call Center Customer Service Representative
Manpower, Staffing, Placed At Wipro Infocrossing
05.2019 - 11.2019
Career Manager
Family Healthcare Inc
12.2017 - 01.2019
Associate of Science - Human Services
Columbia College
High School Diploma - undefined
Tipton High School