Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst
Amber Hughes

Amber Hughes

Beattyville,KY

Summary

Experienced with customer relationship management, team leadership, and sales strategies. Utilizes effective communication to drive sales and build lasting customer relationships. Track record of achieving sales targets and enhancing team performance.

Diligent Desired Position with proven background in driving sales and fostering customer relationships. Successfully led sales teams to achieve targets and enhance customer satisfaction. Demonstrated expertise in sales strategies and team leadership.

Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

19
19
years of professional experience

Work History

Lead Sales Associate

Dollar General
03.2025 - Current
  • Handled cash register operations and customer transactions to process payments.
  • Resolved customer issues promptly, ensuring satisfaction and loyalty.
  • Processed and stocked merchandise in accordance with store standards.
  • Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
  • Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
  • Developed and maintained knowledge of current sales and promotions.
  • Developed a loyal client base through personalized attention, product knowledge, and exceptional service standards.
  • Implemented visual merchandising strategies to improve product presentation and increase sales conversions.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Informed customers of promotions to increase sales productivity and volume.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained current knowledge of evolving changes in marketplace.

Sales Consultant

Country Scent Candles
12.2020 - 01.2023
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Responded to telephone and in-person requests for information.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Stayed knowledgeable on latest Product or Service innovations and technological advancements through continuous training.
  • Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

SRNA

OCHCC
09.2006 - 10.2019
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Proved successful working within tight deadlines and a fast-paced environment.

Product Support Specialist

Concentrix
09.2016 - 03.2017
  • Increased knowledge base usage by creating detailed articles on common product issues and solutions.
  • Contributed to product development by sharing valuable customer feedback and insights with engineering teams.
  • Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Developed strong relationships with clients, resulting in increased trust and loyalty to the company''s products.
  • Performed troubleshooting and tested customer issues via phone, email, and remote assistance software.
  • Improved the overall efficiency of the support team with streamlined processes and clear communication.
  • Enhanced customer satisfaction by providing timely and accurate product support.
  • Supported clients during critical incidents, demonstrating a calm and reassuring demeanor under pressure while working towards a swift resolution.
  • Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.
  • Facilitated smooth software updates for clients by providing clear instructions and proactive assistance throughout the process.
  • Customized support solutions for high-profile clients, ensuring their specific needs were met with precision.
  • Resolved customer issues to improve overall satisfaction, utilizing deep understanding of product features.
  • Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.

Education

Diploma - Basic

St Bernard Elmwood Place High School
St. Bernard Ohio
06.2005

Career Passport - Health Technology

Scarlet Oaks CDC
Sharonville, OH
05.2005

Skills

    Hard working, dependable, loyal, compassionate, time efficient, dedicated, self driven

Timeline

Lead Sales Associate

Dollar General
03.2025 - Current

Sales Consultant

Country Scent Candles
12.2020 - 01.2023

Product Support Specialist

Concentrix
09.2016 - 03.2017

SRNA

OCHCC
09.2006 - 10.2019

Diploma - Basic

St Bernard Elmwood Place High School

Career Passport - Health Technology

Scarlet Oaks CDC

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Amber Hughes