Summary
Overview
Work History
Education
Skills
Timeline
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Amber Huntington

Metairie,LA

Summary

My reputation as a highly valued team member who always gets the job done, comes from my demonstrated ability to multitask. I've worked on projects such as drafting company correspondence, preparing data reports for management, organizing company meetings and off-site events, and dealing with proper procedures for housing regulations. My experience has taught me the importance of being proactive, and I pride myself on my ability to adapt to all kinds of situations as they arise. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience

Work History

Assistant Manager

1st Lake Properties Inc.
06.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Waitress

Lucile's creole cafe
07.2023 - Current
  • Provided excellent customer service to ensure satisfaction.
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Prepared drinks according to standard recipes.
  • Took orders from customers accurately and in a timely manner.
  • Delivered food orders promptly and courteously.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Took reservations and to-go orders to streamline process for both customer and restaurant.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

BARISTA

Starbucks
07.2022 - 07.2023
  • As a Barista, I am responsible for making quality beverages, generally specialty hot drinks, preparing food orders, working the cash register, and cleaning and stocking the store
  • As a barista I make and serve multiple café beverages per day with speed, quality, and consistency
  • It is my responsibility to advise customers on the whole bean and bulk tea purchases, detailing origin, flavor, and pairing recommendations
  • Maintaining and operating espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
  • Cleaning counters, machines, utensils, and seating areas daily
  • In this role of Barista, I must do all of these tasks quickly and efficiently while also making sure to form good customer relationships.

LEASING CONSULTANT/SOCIAL MEDIA AMBASSADOR

ECHELON PROPERTY GROUP
11.2019 - 10.2020
  • Presenting apartments to prospective clients in a persuasive manner
  • Assisting residential landlords in discovering suitable tenants
  • Promoting unoccupied properties through various media and advertising techniques
  • Support marketing executives in their efforts of increasing Echelons value by promoting the Echelon brand to target audiences
  • This position involved interacting with the general public, attending public events, promoting the Echelon brand on social media, demonstrating the products we have to offer and so on.

SERVER

GROUND PATI BAR & GRILLE
10.2018 - 04.2019
  • My many server duties include greeting and seating guests, memorizing allergen information as well as specials, answering questions about the menu, making suggestions and recommendations, accurately taking orders, serving food and drinks, checking in on customers who have received their entrees, removing used dinnerware from the table, processing payment, cleaning tables and dining areas, resetting tables with dinnerware and decorations.

ASSISTANT PROPERTY MANAGER

1st LAKE PROPERTIES
02.2016 - 09.2018
  • My responsibility as an assistant property manager was managing property viewings, executing leases, and managing property maintenance
  • Daily duties included reviewing leases and contracts with tenants, replying to tenants’ inquiries in person, or by phone or email
  • I also worked closely with the maintenance staff and contractors to schedule repairs and organize routine maintenance checks
  • I have gained excellent interpersonal and time management skills within this position.

Education

Some College (No Degree) -

DONALDSON EDUCATIONAL SERVICES

BUSINESS MANAGEMENT -

SOUTHEASTERN LOUISIANA UNIVERSITY
08.2014

Skills

  • Guest Relations Management
  • Customer Service
  • Performance Improvement
  • Upselling Techniques
  • Sales Expertise
  • Team Collaboration
  • Item Promotion
  • Sales Techniques
  • Complaint Resolution
  • Point of Sale Systems
  • Cash Handling
  • Payment Processing
  • Point of Sale (POS) System Operations
  • Serving Expertise
  • Order Management
  • Data Entry
  • Account Updating
  • Data Collection
  • Scheduling
  • Inbound and Outbound Calling
  • Appointment Scheduling
  • Paperwork Processing
  • Technical Support

Timeline

Assistant Manager

1st Lake Properties Inc.
06.2024 - Current

Waitress

Lucile's creole cafe
07.2023 - Current

BARISTA

Starbucks
07.2022 - 07.2023

LEASING CONSULTANT/SOCIAL MEDIA AMBASSADOR

ECHELON PROPERTY GROUP
11.2019 - 10.2020

SERVER

GROUND PATI BAR & GRILLE
10.2018 - 04.2019

ASSISTANT PROPERTY MANAGER

1st LAKE PROPERTIES
02.2016 - 09.2018

Some College (No Degree) -

DONALDSON EDUCATIONAL SERVICES

BUSINESS MANAGEMENT -

SOUTHEASTERN LOUISIANA UNIVERSITY

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