Amber Iiams

Client Relationship Management

• Primary Point of Contact : Serve as the main liaison between the client and the company, addressing any questions, concerns, or issues that arise
• Build and Maintain Relationships : Develop strong relationships with clients to ensure their satisfaction and long-term engagement. Regularly check in to understand their needs and gather feedback
• Coordinate Teams : Work with internal teams (such as marketing, sales, or production) to ensure that client requirements are communicated and met effectively

Performance Monitoring

• Track Metrics : Monitor key performance indicators (KPIs) and other metrics to evaluate the success of the services or projects provided to clients
• Report Results : Provide clients with regular updates on project progress, performance, and outcomes. Prepare detailed reports and presentations as needed.

Problem Solving

• Address Issues : Handle any problems or challenges that arise promptly and effectively. Find solutions to client concerns and ensure a smooth resolution.
• Manage Expectations : Set realistic expectations and manage them through clear and transparent communication

Administrative Duties

• Documentation : Maintain accurate records of client interactions, contracts, and project details
• Scheduling : Organize and schedule meetings, calls, and project milestones to ensure smooth operation and communication

Feedback and Improvement

• Client Feedback : Gather and analyze client feedback to improve service delivery and address any issues
• Continuous Improvement : Seek ways to enhance processes and workflows to improve client satisfaction and operational efficiency

Medication Preparation and Dispensing

• Fill Prescriptions : Accurately prepare and dispense prescription medications according to the pharmacist's instructions. This includes measuring, counting, and mixing medications.
• Label Medications : Ensure that all medications are correctly labeled with patient's name, dosage instructions, and other required information.
• Verify Accuracy : Double-check accuracy of medication orders and prescriptions before dispensing to avoid errors.

Customer Service

• Assist Patients : Provide excellent customer service by answering questions about medications, their uses, and potential side effects. Address patient concerns or refer them to the pharmacist as needed.
• Process Orders : Handle prescription and over-the-counter medication orders efficiently, including processing refills and managing waiting times.

Prescription Management

• Verify Prescriptions : Check validity of prescriptions by confirming prescriber information and ensuring that the prescription meets legal and regulatory requirements.
• Update Records : Maintain accurate and up-to-date patient records and medication profiles. Document prescription details, including dosage and administration instructions.

Compliance and Safety

• Follow Regulations : Adhere to pharmacy laws and regulations, including those related to controlled substances, privacy (e.g., HIPAA), and safety protocols.
• Maintain Cleanliness : Ensure pharmacy areas are clean, organized, and adheres to safety and sanitation standards.

Administrative Duties

• Handle Transactions : Process payments for medications and manage billing and insurance claims, including coordinating with insurance providers for coverage and reimbursement.
• Record Keeping : Maintain accurate records of medication dispensing, inventory levels, and any discrepancies.

Handling Special Medications

• Manage Specialty Medications : Extensive experience handling specialty medications that require special storage, handling, or administration.

Client Relationship Management

• Reviewed and verified customer information and insurance provider information
• Worked with computerized and automated systems for dispensing medications and editing new patient profiles
• Reviewed and verified customer information and insurance provider information
• Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner
• Increased customer satisfaction by delivering friendly, personalized service during transactions

Performance Monitoring

• Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service
• Collaborated with pharmacists to resolve medication-related issues, optimizing patient outcomes

Problem Solving

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items

Administrative Duties

• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Collected co-payments or full payments from customers
• Stocked, labeled, and inventoried medication to keep accurate records
• Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales