Amber Infusino

• Co-founded and operated a successful small business, overseeing all administrative, financial, and customer service operations
• Managed front-counter and phone-based client interactions, issue resolution, and scheduling
• Processed daily cash, check, and card transactions; prepared accurate receipts, deposits, and reconciliations
• Maintained customer records, invoices, payment logs, and internal documentation with strict attention to accuracy and confidentiality
• Supported licensing, regulatory documentation, and compliance record retention
• Balanced high transaction volume while maintaining professionalism, discretion, and reliability
• Automotive, Motorcycle Repair & Towing Business | 25 Years

• Project scheduling & milestone tracking
• Subcontractor coordination
• RFI & submittal management
• Change order tracking
• Scope review & document control
• Daily reports & field documentation
• Punch list management
• Project close-out documentation
• Multi-site retail rollout coordination
• Permit tracking & inspections
• Materials procurement & logistics
• Construction document review (plans & specs)

• Budget tracking & cost control
• Job cost reporting
• Invoice review & processing
• AIA pay applications
• Purchase orders
• Change order pricing support
• Cost forecasting

• Contract & vendor file management
• Meeting minutes & agenda preparation
• Calendar & deadline management
• Email & stakeholder correspondence
• Record retention & compliance documentation
• Data entry & reporting
• Office workflow coordination
• Document formatting & organization
• Travel & site visit coordination

• Coordinated complex corporate travel arrangements for business and executive clients
• Managed high-volume, time-sensitive bookings with accuracy and discretion
• Ensured compliance with corporate travel policies and preferred vendor programs
• Handled itinerary changes, disruptions, and emergency travel situations efficiently
• Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
• Managed administrative functions such as billing, expense, and commission tracking.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Updated and maintained customer databases to increase customer retention.

• Planned and booked domestic and international leisure travel, including air, hotel, cruise, and packaged vacations
• Consulted clients on destinations, budgeting, itineraries, and travel requirements
• Managed end-to-end reservations, changes, cancellations, and problem resolution
• Built long-term client relationships through personalized service and follow-up
• Assisted with daily agency operations, workflow coordination, and staff support
• Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Arranged travel accommodations for groups, couples, executives, and special needs clients.
• Followed up with customers to increase customer service with travel plans.
• Updated and maintained customer databases to increase customer retention.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
• Recommended travel insurance plans to customers to reduce uncertainty and risk of financial loss.
• Developed process improvements and long-term business strategies through analysis of customer feedback.
• Generated travel-related reports for clients to facilitate decision-making.
• Monitored currency exchange rates and advised customers on best time to purchase foreign currency.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.