Amber Keith
Abilene,TX
Summary
A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Customer focused with diverse industry experience including management, sales, restaurant and banking background. A team player who is attentive to detail and able to work in a fast paced environment. I feel I have a good track record in significant improvements in learning processes, sales, productivity, and customer satisfaction while lowering turnover, and maintaining a positive work environment.
Overview
17
17
years of professional experience
Work History
Owner
Iphonemedix
02.2012 - 03.2023
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation
- Expanded product offerings by researching market trends and identifying potential growth opportunities
- Implemented marketing strategies to increase brand awareness and attract new customers
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
Compliance Counselor
Banyan Health Systems
06.2012 - 02.2014
- Implemented a consultative selling approach on all inbound calls
- Generated leads weekly
- Produced $100,000+ in net sales volume during an average month
- Contacted new and existing customers to discuss how their needs could be met with specific products and services
- Conducted business to business telephone sales
- Negotiated prices, terms of sales and service agreements
- Managed several accounts with highest sales volume in company history, with sales volume.
Training Manager
Teleperformance
04.2009 - 07.2012
- Design training curricula; develop training programs and collateral; facilitate programs; select and prepare internal facilitators (train-the-trainer) for program delivery
- Prepare leaders as teachers as part of continuous improvement/learning culture
- Supports the development and implementation of talent development processes, programs, and tools including competency-based interviewing, performance management, career and development planning, employee and leadership development, feedback processes and mentoring
- Established and conduct best-in-class training needs analysis and training evaluation
- Lead the implementation of various learning methods and knowledge sharing tools
- Collaborate with key functional areas to establish and maintain knowledge, skill, matrixes and manage solutions to close gaps
- Worked manually with written materials, used educational and testing software as part of the training process.
Training Specialist
Teleperformance
04.2008 - 04.2009
- Trained and spoke in front of large crowds, produced and worked with individuals and evaluated how well employees have progressed
- Increased employee retention through engaging and relevant training sessions tailored to individual needs
- Coached employees on various topics including conflict resolution, goal setting, and career planning to foster individual growth within the company
- Collaborated with department managers to identify skill gaps and develop targeted training interventions.
Target Specialist
Target
10.2005 - 04.2008
- Previous accounts receivable, and/or banking experience
- Proficient in Microsoft Office Applications and other systems
- Knowledge of basic accounting skills
- Typing of 40-45 wpm and use of 10-key calculator by touch.
Skills
- Operations Management
- Performance Management
- B2B Sales
- Telemarketing
- Strategic planning
- Flexible
- Procedure development
- Dedicated
- Personable
- Client relationships
- Team building
- Cost reduction and containment
- Multi-site operations
- Process improvement strategies
- Multi-unit operations management
- Staff retention
- Productivity improvement specialist
- KPI Management
Timeline
Compliance Counselor
Banyan Health Systems
06.2012 - 02.2014
Owner
Iphonemedix
02.2012 - 03.2023
Training Manager
Teleperformance
04.2009 - 07.2012
Training Specialist
Teleperformance
04.2008 - 04.2009
Target Specialist
Target
10.2005 - 04.2008