Amber Ivy
New Story Schools
Carlisle,PA
10
years of professional experience
Organized and dependable professional with experience in scheduling, coordination, recruiting, supervision, and customer service. Strong communicator with excellent attention to detail, time management, and problem-solving skills. Experienced in managing multiple priorities, working independently, and coordinating with clients, employees, and external organizations in fast-paced environments.
Work History
Applied Behavior Science Specialist
7 Months- Provided one-on-one academic, behavioral, and daily living support to students with diverse needs.
- Managed challenging behaviors using established intervention strategies and de-escalation techniques.
- Managed challenging behaviors through intervention strategies and de-escalation techniques, fostering a conducive learning environment.
- Maintained safe, structured classroom environment, facilitating smooth transitions and daily activities for students.
- Collected and documented student data to track progress, enhancing communication with teachers and clinical staff.
- Responded to behavioral and safety situations using approved physical interventions.
- Collaborated with educators to create interdisciplinary learning experiences.
- Assisted in implementing assessment tools to evaluate student progress effectively.
Treatment Coordinator
1 Year 11 Months- Coordinated patient treatment plans and schedules to optimize clinical efficiency.
- Communicated effectively with patients regarding treatment options and financial responsibilities.
- Implemented patient follow-up protocols to enhance satisfaction and retention rates.
- Collaborated with dental staff to ensure seamless patient flow and care continuity.
- Assisted in training new team members on office procedures and software systems.
- Facilitated insurance verification and benefits coordination for treatments provided.
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient follow-ups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Researched billing issues, scheduled appointments and verified insurance coverage.
- Reduced no-show appointments by implementing a reliable reminder system including phone calls, texts, or emails as preferred by each individual patient.
Community Health Worker
2 Years 6 Months- Collaborated with healthcare providers to develop tailored care plans for clients.
- Assisted in coordinating health screenings, immunizations, and wellness workshops.
- Facilitated support groups, promoting mental health awareness and resource access.
- Conducted community outreach to educate residents on health services and available resources.
- Maintained accurate client records in electronic health systems to ensure data integrity.
- Implemented strategies to improve patient engagement and follow-up care adherence.
- Served as a liaison between clients and medical staff to enhance communication and support services.
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Addressed patient concerns and provided support to vulnerable demographics.
- Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
- Increased awareness of available resources by organizing and participating in community health fairs and events.
- Counseled patients on health-related topics and lifestyle changes for improved well-being.
- Collaborated with external organizations to coordinate health and social services.
Service Coordinator Supervisor
4 Years 7 Months- Recruited, interviewed, hired, and onboarded home health aides, managing the full hiring process from application through placement.
- Scheduled caregivers across multiple client homes, balancing staff availability with individual client care needs.
- Supervised employees and handled timesheet approval, payroll processing, and attendance-related issues.
- Coordinated with state agencies and VA departments to secure and maintain authorized care hours and services.
- Conducted in-home visits to evaluate client needs and identify changes requiring additional or updated services.
- Served as a primary point of contact for clients, families, caregivers, and outside agencies, addressing concerns and coordinating solutions.
- Maintained employee and client records, care documentation, and required paperwork to support accurate and compliant operations.
Education
Associate of Applied Science - General Studies
Skills
Scheduling & Calendar Management
Administrative Support
Recruiting & Employee Onboarding
Staff Coordination
Customer & Client Relations
Healthcare Coordination
Data Entry & Recordkeeping
Payroll & Timekeeping
Microsoft Office
Email & Phone Communication
Appointment Coordination
Problem Solving
Conflict Resolution
Multitasking & Prioritization
Attention to Detail
Time Management
Remote Collaboration
Confidentiality & HIPAA Compliance
Timeline
Applied Behavior Science Specialist
New Story Schools
01.2026 - CurrentRead More
Treatment Coordinator
Verber Family Dentistry
01.2024 - 12.2025Read More
Community Health Worker
Sadler Health Center
06.2021 - 12.2023Read More
Service Coordinator Supervisor
Addus Homecare
10.2016 - 05.2021Read More
Harrisburg Area Community College
Associate of Applied Science from General Studies
Read More