Amber Jackson
606 N Morgan Avenue,MS
Summary
Energetic customer support expert with a sturdy heritage in all settings and tremendous interest in detail. Maintain and develop enterprise income with sturdy income talents and thorough criticism investigation. Manage calls effectively to maximize productivity. Willing to take on any task to support the team and help business succeed. Offers strong knowledge in many areas and communication abilities. Highly experienced Customer Service Representative known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
6
6
years of professional experience
Work History
Sales Associate Team Leader
Double Quick Gas Station
Hollandale, MS
02.2021 - 08.2022
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
Sales Associate
Rick's Express
Hollandale, Mississippi
02.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Outbound Call Center Agent
Humana
Madison, MS
09.2017 - 11.2018
- Made outbound lead follow-ups to potential and existing customers by telephone and email to qualify leads and sell products and services.
- Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
- Collaborated and communicated across organizational levels to derive new strategies for reaching broad range of customers and document progress.
Caregiver
Grace and Mercy Home Health
Clinton, MS
10.2016 - 12.2017
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
Afternoon Teacher
Wee Care Daycare
Byram, MS
08.2016 - 11.2017
- Supplied individual and small group instruction to meet individual needs of each child
- Aided children with task and activity completion, while allowing them to navigate challenges independently first
- Developed emergency response plans and posted necessary safety and evacuation information
- Monitored children's progress and challenges and discussed with parents and caregivers to foster open communication
- Supervised children during activities to maintain safety and wellbeing
- Created and assigned interactive lesson plans for basic early learning skills
- 2
- Taught children to take care of personal needs, manage outerwear and wash their hands
- Built social, emotional, and behavioral skills in children through modeling and positive reinforcement
- Taught color, shape, number, and letter recognition.
Convenience Store Cashier
Quick Stop Grocery
Hollandale, MS
11.2018 - 06.2019
- Adhered to age-restricted sale policies, laws and procedures by requesting and verifying identification.
- Answered customer inquiries and used knowledge of store layout and product content to give directions.
- Restocked counter displays with hot dogs, pizza, and other items
- Prepared beverages switched out soda connections and wiped down dispensers
- Maintained clean and neat store with regular upkeep
- Monitored gas pumps for pumping problems or suspicious behaviors
- Maintained accurate register totals by carefully counting and securing cash
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Associate of Arts - Certified Medical Administrative Assistant
Bryant And Stratton College
Getzville, NY04.2024
High School Diploma -
Terry High School
Terry, MS05.2016
Skills
- Technical troubleshooting
- Eligibility determination
- Product and service knowledge
- Social Perceptiveness
- Account Updating
- Microsoft Word
- Customer Satisfaction
- Coordination
- Multitasking
- Sales referral coordination
- Strong Communication and Interpersonal Skills
- Sales Trends
- Product Recommendations
Timeline
Sales Associate Team Leader
Double Quick Gas Station
02.2021 - 08.2022
Sales Associate
Rick's Express
02.2020 - 12.2020
Convenience Store Cashier
Quick Stop Grocery
11.2018 - 06.2019
Outbound Call Center Agent
Humana
09.2017 - 11.2018
Caregiver
Grace and Mercy Home Health
10.2016 - 12.2017
Afternoon Teacher
Wee Care Daycare
08.2016 - 11.2017
Associate of Arts - Certified Medical Administrative Assistant
Bryant And Stratton College
High School Diploma -
Terry High School
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