Amber Jackson
Orlando,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
19
19
years of professional experience
Work History
Director of Outlets
Rosen Hotels & Resorts
01.2022 - Current
- Directed activities of Food & Beverage departments to uphold high standards of quality and service, ultimately maximizing profits
- Supported department managers in setting and attaining profit goals, quality standards, and marketing strategies.
- Led and managed a team of food and beverage management professionals, including hiring, training, supervision, development, discipline, and counseling.
- Participated in the development of the annual budget as well as the creation of short and long term financial operating plans.
- Directed and empowered staff in all food and beverage departments, overseeing operations of outlets and banquets.
- Regularly reviewed and evaluated customer satisfaction levels at individual outlets, including banquet service.
- Took prompt action to resolve complaints regarding food quality and service.
- Conducted regular meetings with outlet managers to review progress against goals.
District Manager
Carters | Osh Kosh | SkipHop
09.2014 - 01.2022
- Led store operations for a district consisting of 13 Coastal Florida locations, successfully generating $30 million in annual sales.
- Developed and implemented district-wide sales strategies to increase revenue and market share.
- Delivered unprecedented YTD sales growth that surpassed the target by 15%.
- Coached personnel in enhancing the customer experience, team building and retention, as well as merchandising techniques and asset protection.
- Enhanced the market's performance-focused environment through strategic networking, recruitment, and selection of top-tier talent. Provided support to store managers and teams for their development and growth.
- Served as a mentor to 6 employees, resulting in their promotion to store managers and acceptance of 3 individuals into the brands leadership academy program.
- Developed comprehensive succession plans and internal bench to ensure readiness for future openings
- Tactically managed store expenses and costs
- Implemented strategies that resulted in higher levels of job satisfaction and outstanding employee loyalty in the southeast region for 5 subsequent years.
Area Manager
Forever 21
06.2010 - 09.2014
- Led a team of over 600 employees across 5 stores, generating $65 million in annual sales throughout Central and Northern Florida.
- Collaborated in the establishment of 5 new store locations, while also assisting in relocating three other stores
- Established strong relationships with vendors to secure competitive pricing and best quality products.
- Created and implemented an asset protection initiative, along with a comprehensive training module, to educate and raise awareness among employees.
- Developed and implemented an employee recognition program to enhance morale and foster retention
- Developed strategies for increasing sales, market share and customer satisfaction.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
Assistant General Manager
TGI Fridays
12.2004 - 05.2010
- Created promotional campaigns to increase store traffic and generate revenue.
- Ensured that customer service standards were met or exceeded at all times.
- Collaborated with the General Manager to oversee property operations encompassing employee management, maintenance tasks, sales initiatives, and profit/loss monitoring.
- Ensured continual improvement in property operations by effectively overseeing and managing the five Key Result Areas: guest service, employees, sales/marketing, property appearance and profit/financial control.
- Oversaw guest service function, resolved guest complaints, and ensured delivery of superior guest service
- Maintained strict adherence to standard operating procedures.
Education
Registered Nurse -
Americare School of Nursing
03.2009
Skills
- Effective Communication
- Human Resources
- Professional Development
- Conflict Resolution
- Employee Retention
- Labor Management
- Strategic Planning
- Quality Assurance
- Recruitment
- Performance Improvement
- Training and Onboarding
- Team Collaboration
- Profitability Optimization
- Problem-Solving
- Profit and loss
- Operations Management
- Time Management
- Revenue Growth
Timeline
Director of Outlets
Rosen Hotels & Resorts
01.2022 - Current
District Manager
Carters | Osh Kosh | SkipHop
09.2014 - 01.2022
Area Manager
Forever 21
06.2010 - 09.2014
Assistant General Manager
TGI Fridays
12.2004 - 05.2010
Registered Nurse -
Americare School of Nursing
Similar Profiles
Jessica RangerJessica Ranger
Security Officer at Rosen Hotels & ResortsSecurity Officer at Rosen Hotels & Resorts
Bria ButlerBria Butler
Hostess at Rosen Hotels & ResortsHostess at Rosen Hotels & Resorts
Roseline MerviusRoseline Mervius
Cocktail Server at Rosen Hotels & ResortsCocktail Server at Rosen Hotels & Resorts