Amber Jackson
Washington,DC
Summary
Compassionate professional in healthcare patient relations, known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, patient advocacy, and health information privacy practices. Excel at communication, empathy, and problem-solving to enhance patient satisfaction and support healthcare objectives. Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Patient Services Coordinator
Medstar Health Primary Care
Upper Marlboro, MD
03.2023 - Current
- Collaborated with insurance companies to resolve billing discrepancies and pre-certification issues.
- Managed the flow of incoming calls from patients and other healthcare providers.
- Performed data entry into electronic health record system.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Ensured medical records were accurately updated with patient information.
- Coordinated the release of medical records to third parties upon request.
- Verified documentation methodically to avoid critical errors impacting care delivery and payments for services.
- Facilitated patient registration, verifying all required documentation is collected and filed properly.
- Updated patient demographic information as needed in EHR system.
- Assisted with scheduling appointments for patients.
- Implemented patient satisfaction surveys to identify areas for improvement.
- Utilized hospital systems to update patient records, ensuring accuracy and completeness.
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Prepared correspondence, reports, memos, and other documents as requested by management staff.
Patient Services Coordinator
Ortho Partners LLC
Bethesda, MD
01.2022 - Current
- Conduct regular staff meetings with the care team
- Motivate staff to maintain high standards of patient care
- Draw up and implement work schedules for staff
- Ensure that every patient is accounted for in the Patient Care
- Keep up to date with the latest trends in health care by attending seminars and sharing this information with the team
- Keep accurate records of patient care and staff schedules
- Follow HR Guidelines to compile work schedules for the care team
- Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization
Medical Administrative Assistant
AllCare Family Care
Washington, DC
03.2019 - 12.2022
- Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
- Welcomes patients and visitors in person or on the telephone, and answering or referring inquiries
- Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
- Keeps patient appointments on schedule by notifying provider of patient's arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
- Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area
- Ensures availability of treatment information by filing and retrieving patient records
- Maintains patient accounts by obtaining, recording, and updating personal and financial information
- Obtains revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
- Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
- Helps patients in distress by responding to emergencies
- Protects patients' rights by maintaining confidentiality of medical, personal, and financial information
- Maintains operations by following policies and procedures, reporting needed changes
- Contributes to team effort by accomplishing related results as needed
Patient Care Coordinator
Digestive Disease Physicians
Alexandria, VA
09.2015 - 03.2019
- Monitors delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plan
- Motivates staff to maintain a high level of patient care
- Educates patients and their families on the care plan; provides details related to treatments, procedures, medications, and continuing care requirements
- Creates and maintains staff work schedules
- Develops interdisciplinary management tools by participating in meetings, coordinating information, and care requirements
- Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team
- Complies with hospital and legal requirements by fostering nursing practices that adhere to the hospital's rules and regulations
- Protects self, co-workers, and patients by following policies and procedures to prevent bloodborne and airborne diseases
- Respects patient's rights by maintaining their confidentiality
- Maintains quality service by establishing and enforcing organizational standards
- Maintains patient care database by entering new information as it becomes available
- Contributes to team effort by accomplishing related results as needed
Endoscopy Technician (part Time)
Inova Alexandria Hospital
Alexandria, VA
02.2012 - 08.2015
- Sterilizes and prepares rooms and equipment, such as scopes, before and after procedures as directed
- Supports and assists physicians and registered nurses with procedures as directed
- Verifies proper equipment functioning and performs safety checks
- Maintains and/or repairs endoscopic equipment
- Collects and delivers specimens collected during procedures, ensuring the field remains sterile
- Assists in patient intake, transport, paperwork, and recordkeeping of physician observations, as directed
- Places devices to monitor vital signs on patients, including blood pressure cuffs, surgical cautery pads, cardiac monitoring electrodes, pulse oximeter sensors, and nasal cannulas
- Distributes information regarding equipment or instruments at in-service training sessions
- Validates and refreshes basic professional skills through active participation at in-service trainings
- Performs other related duties as assigned
Patient Care Technician
Inova Children's Hospital
Fairfax, VA
01.2012 - 02.2015
- Triage and process messages from patients and front office staff to physicians and physician assistants
- Support care providers by ensuring patient needs are met
- Gather and distribute supplies and documents
- Respond to patient concerns and questions
- Direct individuals to correct locations for appointments and services
- Obtain vital sights and document all data
- Participate in workshops and monthly community events
Education
Certificate - Medical Assisting Program
Sanford Brown College
Landover, MD01.2010
Skills
- ADMINISTRATIVE SUPPORT
- Customer Service
- EMR Systems
- Medical Receptionist
- Triage
- Medical Office Experience
- Laboratory Experience
- Epic
- ICD-10
- Medical terminology
- Data entry
- Communication skills
- Analysis skills
- Organizational skills
- Electronic health records
- Insurance verification
- Appointment scheduling
- Billing resolution
- Medical record management
Office Skills
- Telephone & Front Desk Reception
- Customer Service
- Filing
- Database & Records Management
- Executive & Administrative Support
- Reports & Spreadsheets
- Complaint Handling
- Data Entry (60 WPM)
- Word
- Excel
- PowerPoint
- Access
- Visio
- Outlook
- Windows Vista/XP
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
- Certified Clinical Medical Assistant (CCMA)
- Certified Medical Assistant (CMA)
- HIPAA Privacy Act Workshop Certification
- Phlebotomy Certification
- CPR Certification
- EKG Trained
Lab Procedures
- Microscope usage
- Collecting specimens
- Glucose test
- Phlebotomy
- Laboratory Skills/Certification
Clinical Skills
- Monitoring vital signs
- Charting
- Prescriptions
- Injections
- Triaging
- Sterilization techniques
Timeline
Patient Services Coordinator
Medstar Health Primary Care
03.2023 - Current
Patient Services Coordinator
Ortho Partners LLC
01.2022 - Current
Medical Administrative Assistant
AllCare Family Care
03.2019 - 12.2022
Patient Care Coordinator
Digestive Disease Physicians
09.2015 - 03.2019
Endoscopy Technician (part Time)
Inova Alexandria Hospital
02.2012 - 08.2015
Patient Care Technician
Inova Children's Hospital
01.2012 - 02.2015
Certificate - Medical Assisting Program
Sanford Brown College
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