Amber Jackson

• Plans, organizes and evaluates activities of fiscal supports services, including Housekeeping,
  Dietary and Stores (Mechanical, Food and General).
  • Recommends, develops and implements efficient procedures, methods and systems for
  effective cost control, operation and management.
  • Coordinates annual inventory of the Mechanical, Food and General stores with all Fiscal
  departments.
  • Confers with Business Administrator regarding various needs for the programs.
  • Using the state’s computerized systems reviews, approves and signs store requisitions;
  reviews, approves and signs general purchase orders; organizes and reviews orders for
  the General and Food stores; works closely with purchasing on all necessary orders for the facility.

Serves as a working supervisor.
• Assigns and reviews work.
• Provides guidance and training to staff .
• Establishes annual goals.
• Prepares and signs performance evaluations.
• Approves time off.
• Counsels staff.

Reviews reports and develops methods and procedures to effectively manage and process
data including appropriations accounting, commodity control, personal services management
system, space utilization and timekeeping/payroll using the state’s computerized systems.
• Conducts random audits as directed by the supervisor to ensure fiscal/inventory
standards are met.
• Verifies compliance with policy and procedures and takes corrective actions in problem
areas.
• Utilizes computer printouts, compiles information, and develops a variety of managerial
reports.
• Recommends training programs for facility staff.
• In the performance of job duties work after business hours, weekends and holidays.

Assists the Business Administrator in directing the activities of Fiscal/Support Services,
including reviewing and approving facility expenditures, banking needs, signing checks and
corresponding paperwork for purchases.

• Supervised daily operations of residential services, ensuring compliance with regulatory standards.
• Developed and implemented individualized care plans for residents to enhance quality of life.
• Trained and mentored staff on best practices for resident engagement and safety protocols.
• Coordinated interdisciplinary team meetings to review resident progress and address concerns.
• Monitored staff performance, providing constructive feedback to improve service delivery.
• Led initiatives to enhance communication among staff, residents, and families for better outcomes.
• Evaluated program effectiveness through regular assessments and adjustments based on feedback.
• Managed crisis intervention strategies to ensure safety and well-being of residents in emergencies.
• Developed strong relationships with residents through regular communication and proactive problemsolving.

• Provided direct care and support to individuals with mental health and developmental challenges.
• Monitored patient behavior, documenting observations to inform treatment plans and care strategies.
• Assisted in implementing therapeutic activities, promoting engagement and skill development among patients.
• Collaborated with interdisciplinary teams to ensure comprehensive care and effective communication regarding patient progress.

• Monitored patient behaviors and reported changes to healthcare team.
• Assisted in implementing individualized care plans for patients.
• Provided emotional support and crisis intervention to patients.
• Documented patient progress and participated in treatment planning.

• Managed daily office operations, ensuring efficient workflow and adherence to company policies.
• Oversaw scheduling and coordination of meetings, enhancing communication among team members.
• Developed office procedures to improve organization and streamline administrative tasks.
• Trained new staff on office systems and best practices, fostering a collaborative work environment.
• Facilitated onboarding process for new hires, improving employee integration and retention rates.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.