Amber Jacobson
Brandon,MS
Summary
Dynamic sales professional with a proven track record at ADT Security, excelling in customer relationship management and lead prospecting. Recognized for developing effective sales strategies that increased revenue and enhanced team performance. Strong multitasking abilities and attention to detail drive success in fast-paced environments, fostering long-term client satisfaction and business growth.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
21
21
years of professional experience
Work History
Small Business and ResidentialSales Representative
ADT Security
10.2015 - Current
- Enhanced customer rapport through clear communication and thorough understanding of security concerns.
- Demonstrated the advantages of ADT's advanced security systems in product presentations.
- Facilitated client decisions on service packages aligned with their specific needs.
- Worked alongside colleagues to optimize sales procedures.
- Stayed informed on industry developments and competitor products to enhance sales approaches.
Matrix Sales Manager
ADT Security
08.2023 - 10.2024
- Developed and executed sales strategies to enhance customer acquisition and retention.
- Mentored team members to improve sales performance and professional growth.
- Analyzed market trends to identify new business opportunities and optimize pricing structures.
- Collaborated with cross-functional teams to streamline operations and enhance service delivery.
- Implemented training programs that increased product knowledge and sales techniques among staff.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Enhanced sales team morale and cohesion, organizing team-building activities and maintaining open communication channels.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
LPN II
Tyler Holmes Memorial Hospital
05.2004 - 06.2013
- Administered medications and monitored patient vital signs to ensure optimal care.
- Collaborated with healthcare team to develop and implement patient care plans.
- Educated patients and families on health management and post-discharge instructions.
- Managed time-sensitive tasks effectively under pressure while maintaining composure during critical situations or emergencies.
- Adapted quickly to changing patient needs, adjusting care plans accordingly to ensure optimal outcomes in diverse clinical scenarios.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Streamlined nursing processes by implementing evidence-based practices that improved clinical workflow efficiency.
- Maintained meticulous records of patient care, treatments, and progress, ensuring continuity of care.
- Assisted in minor surgical procedures, enhancing patient comfort and supporting surgical team efficiency.
- Clearly and thoroughly explained diagnoses, treatment options and procedures to patients and loved ones, checking in to verify understanding.
Education
Associate of Applied Science - LPN II
Holmes Community College
Goodman, MS07.2004
Associate of Science - Biological Sciences
Holmes Community College
Goodman, MS05.2001
High School Diploma -
Winona High School
Winona, MS05.1999
Skills
- Customer relationship
- Sales support
- Lead prospecting
- Up-selling strategies
- Multitasking
- Teamwork and collaboration
- Attention to detail
- Organizational skills
- Time management
- Problem-solving abilities
- Reliability
Timeline
Matrix Sales Manager
ADT Security
08.2023 - 10.2024
Small Business and ResidentialSales Representative
ADT Security
10.2015 - Current
LPN II
Tyler Holmes Memorial Hospital
05.2004 - 06.2013
Associate of Applied Science - LPN II
Holmes Community College
Associate of Science - Biological Sciences
Holmes Community College
High School Diploma -
Winona High School