Amber Jara

Help patients with appointment scheduling, Schedule appointments including interpreting and verifying provider orders. Answer phones and sends messages via secure email to team members. Provide outstanding customer service to all patients, veterans and families I interact with. Communicates health information with patients via Secure messaging. Performs specialty consult completion tracking. Coordinate’s information exchange and obtains medical records for co-managed patients. Manages appointment scheduling. Makes pre-visit reminder calls. Performs appointment check-in/ check-out status and follow up with the patient per the provider’s request. Verifies/updates patient demographics and insurance information. Print clinic schedules daily for providers. I have many years of clerical experience, excellent computer skills and knowledge of general medical terminology and acceptable abbreviations. I can independently carry out multiple tasks efficiently and accurately in a busy environment with a lot of distractions. I coordinate with the patient care team to review the clinic utilization by using various reports and ensure that the clinic setup is closely monitored to effectively support the needs of the clinic and make any necessary adjustments. I develop/maintain effective and efficient communication with the patient, interdisciplinary teams, VA medical centers and other communicate with non-VA medical facilities; develop and manage a tracking system for follow up care such as consults, tests, etc.). perform clinic cancellations and complete all required paperwork, notifying and rescheduling patients in a timely manner. Other assignments at this level include, but are not limited to; providing cross coverage for each team, ad hoc participation in team huddles, meetings to manage and plan patient care; setting priorities and deadlines, adjusting the flow, sequencing of the work to meet team and patient needs; may work with the team to reinforce the plan of care, self-help solutions, entering appropriate information into the electronic record; monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., intake assessment documentation); managing electronic wait list to verify and validate accuracy and resolve issues; participate and provide input for problem solving operational issues or procedures in team meetings. Performing administrative follow up actions; and bringing to the attention of the provider. The Advanced MSA is responsible for scheduling appointments by appropriately completing Return to Clinic Orders as well as interpreting and verifying provider request in accordance with VHA national scheduling guidelines and directives. Timecards, leave changes, premium pay request entries, CT/OT request entries. Other daily duties include but are not limited to using VISTA, CPRS, Visual Aid, VATAS, Vet Link, ICB and GUI updating consults, medical records, and notes. Utilizing advanced knowledge of medical terminology and previous medical care experience to accurately assist in the coordination of care. Contact Tri-West representatives to facilitate community care for veterans on behalf of all VA clinics including mental health. Notating veteran medical records with updates on the progression of care through Choice/NVCC. Adhering to HIPAA regulations as well as policies and procedures governing duties. I have gained an in-depth knowledge of the Community Care process and the Veteran's Affairs system of care. Distribute and balance workload among employees. I assist when the Manager is not in clinic to ensure all assigned tasks and duties are complete. I answer questions and offer guidance to my MSA team as well as the PACT Teams if they need assistance. ICB reporting on the share drive, MSA monthly scheduling including front desk and daily assigned tasks. Direct MSA’s to cover in areas specific to their individual tasks if someone calls out for the day. Update MSA calendar to reflect callouts and assigned duties and tasks for reassignment.

• Verified and updated clinical records.

Work independently to screen, advise, and assist veterans and other beneficiaries seeking enrollment for medical treatment. Process applications for healthcare enrollment or updates to current eligibility. Works with applicants who may be experiencing difficulties with completion of forms. Enters appropriate data in required databases for quality management in assuring that all information including specific personal data, demographic data and financial data is entered into the various eligibility programs to ensure accuracy, with appropriate eligibility and entitlement for medical benefits identified. Possesses extensive knowledge of current registry guidelines regarding eligibility & enrollment. Responsible for maintaining an in-depth working knowledge of all eligibility program systems. Program Systems used include; Veteran Enrollment System (VES), Defense Personnel Records Information Retrieval System (DPRIS), Veteran Benefits Management System (VBMS), Veteran Information Solution (VIS), Computerized Patient Record System (CPRS), Veterans Health Information System and Technology Architecture (VISTA), Veteran Health Identification Card (VHIC), Insurance Buffer (ICB), Health Eligibility Center Alert, Cisco Finesse Phone System, Word, Excel and Outlook.

• Honed professional and technical knowledge by attending educational workshops, reviewing professional publications and staying in tune with changes internal to company.

Checked patient insurance, demographic, and health history to keep information current. Coordinated patient scheduling, check-in, check-out, and billing payments. Maintained current and accurate medical records for patients. Adhered to strict HIPAA guidelines to protect patient privacy. Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability. Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care. Referred and screened patients to make the best use of resources, triage staff, and serve community members Organized paperwork such as charts and reports for office and patient needs. Responded to correspondence from insurance companies to verify patient coverage. Efficiently and effectively routes and responds to incoming calls by following clinic protocol. Misc. office duties (i.e., copying, filing, retrieval of films/medical records). Ensures registration operations are met daily. Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases. Proactively serves as a patient advocate by utilizing courteous and professional etiquette, reflecting a positive tone, and speaking distinctly with poise, tact, and assurance. Assists in a variety of clinic specific functions to facilitate an effective and efficient flow of services throughout the clinic (i.e., reception, accounting, lab, and nursing).

• Supported engaging, fun, and smooth-running events by helping with organization and planning.
• Maintained clean, neat, and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Assisted with special events and programs.

Work Study- Assigned veterans to PMC management using the Primary Care Management Module System (PCMM), which involved over 70,000 outpatients. Required to work closely with medical center clinic support staff, clinical service chiefs, CBOC staff, contract providers, Decision Support System (DSS) staff, VISN staff, and headquarter staff to maintain the integrity of this program and data. Establishes and manages PCMM Team and position set up for all primary care teams supervised by this medical center. Electronically creates or modifies team and position settings, assigns provider user class based on verified credentials, links the the associated clinic, set maximum panel sizes, program clinical alert notification levels, and establish preceptor to associate provider links. Uses multiple assignment/re-assignment tools to move large groups of primary care patients to different team positions when changes become necessary. Functions as ADPAC for EWL and, as such, is responsible for reviewing and approving any new patches to this software before implementation by Information Resources Management (IRM). Responsible for the accuracy of the statistical reports generated by this software and will work closely with scheduling personnel who enter data into the computer system that this program extracts to build the waitlist. Ensured maximum efficiency of the Primary Care Clinic operations through appropriate utilization of resources: support to and involvement in optimal management information system data gathering: and analysis, validation, and presentation Performed work in support of general management and program analysis functions. Knowledge of the purpose, operation, methodology, and techniques characteristic of specific management/program analysis functions are required for the Primary Care Management Module, which includes physician's panels and the next available appointment. Assigned patients to Primary Care teams, removed patients from the database when discharged from Primary Care, maintained accurate enrollment data, identified and corrected discrepancies in the database system, and discharges from multiple or appropriate specialty and consult clinics.

Organized material distribution and transportation logistics in accordance with the executive director. • Supervised supply, services, materials management, and logistical operations personnel. • Established operations procedures and complied with military policies. • Managed daily activities of inventory operations in alignment with regulatory agencies and related policies with 200 lines at $2.5 Million. Maximized efficiency of all systems by skillfully operating and maintaining SAMS-1E (Standard Army • Maintenance System - Enhanced), Global Combat Support System-Army (GCSS-Army) and SARSS, ULLS (Unit Level Logistics System), PLL, and TAMMS systems (Prescribed Load List/ Army Maintenance Management System), and performing updates and upgrades in swift and timely manner. • Analyzed and prepared logistics and equipment readiness areas of organizational readiness report. Maintained property book accountability utilizing an automated system and related computer programs to account for property Determined shortages of authorized non-expendable equipment and directly approved substitutes in accordance with appropriate regulations and directives. Scheduled and directed the conduct of periodic inspections, inventories, and change of hand receipt accounts to assure supplies were serviceable, properly stored, maintained, and accounted for as required by competent authority. Established administrative procedures and oversaw the flow of documents and reports to assure complete, accurate, and timely data submission. Provided technical guidance and assistance to all organizational and logistic personnel pertaining to the accountability of all property assigned to the organization. Establish quality control procedures and oversees edit of property management source documentation. Establish administrative procedures and oversee the flow of documents and reports to assure complete, accurate, and timely data submission. Perform continuing analysis of the property accounting and equipment status reporting system to ensure that the data provided is complete, accurate, and timely