Amber Jean
Celina,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure a job and Ready to help a team achieve company goals.
Proven Social Media Manager with a track record of boosting engagement rates by over 30% at Jones Papadopoulos and CO. Skilled in content creation and audience engagement, I excel in fostering brand awareness and developing impactful digital media strategies. My expertise in critical thinking and problem-solving, combined with a passion for connecting with people, drives successful social media campaigns and customer satisfaction.
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Talented Realtor with exceptional marketing skills and property sales background. Enthusiastic professional with drive and determination to succeed in new business development. Excellent communicator skilled at relating with people at all levels and offering flexibility of working well on teams or individually.
Proactive and caring worker with 20+ years of work experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
11
11
years of professional experience
Work History
Social Media Manager
KW 1st Team Celina
07.2023 - Current
- Manage multiple social media platforms, ensuring a consistent brand voice and message.
- Boost engagement rates with the creation of compelling and visually appealing content.
- Optimize posting schedules based on platform-specific analytics to maximize content visibility.
- Monitor social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increase brand awareness by developing and implementing effective social media strategies.
- Analyze performance metrics to identify areas for improvement and optimize social media campaigns.
- Provide exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamline content creation processes, improving efficiency while maintaining quality standards.
- Monitor social media trends to keep brand's content relevant and engaging.
Realtor
Self
06.2021 - Current
- Coordinate various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
- Built lasting relationships with clients through excellent communication, personalized service, and dedication to their needs.
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Enhanced client satisfaction with diligent follow-up after closing, ensuring a positive experience overall.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Provided expert advice on property values, guiding clients to make informed decisions when buying or selling homes.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
- Wrote contracts to outline sales and purchases of properties.
Customer Service Manager
Ham Radio Deluxe
08.2020 - 12.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Collaborated with upper management to improve customer service processes and support structures company-wide.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Researched and corrected customer concerns to promote company loyalty.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
Social Media Manager
Jones Papadopoulos and CO
07.2022 - 07.2023
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Increased brand awareness by developing and implementing effective social media strategies.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Streamlined content creation processes, improving efficiency while maintaining quality standards.
- Improved online community sentiment by implementing proactive customer service approach on social media.
- Managed multiple social media platforms, ensuring consistent and impactful brand messaging.
Preschool Teacher
First Friends Day School
08.2016 - 04.2020
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Designed creative lesson plans that incorporated hands-on activities and interactive learning experiences to foster curiosity and engagement in young learners.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Established positive communication with parents in daily conversation and formal conferences.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Applied play-based strategies to provide diverse approaches to learning.
In-Home Daycare Provider
Self
08.2015 - 08.2016
- Provided a welcoming atmosphere where families felt comfortable entrusting their child's care.
- Adhered to state licensing regulations regarding childcare practices while maintaining up-to-date certifications in CPR/First Aid training courses.
- Assisted children in developing self-help skills like toilet training, handwashing, dressing independently, and feeding themselves appropriately according to their age level.
- Facilitated creative playtime opportunities by providing a variety of toys, games, art materials, and sensory exploration stations catered to different age groups.
Substitute Teacher, K-12
St. John Day School
08.2013 - 04.2015
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Managed classroom behavior effectively, implementing clear expectations and consistent consequences for all students.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and recess activities.
Education
High School Diploma -
McAllen Memorial Highschool
McAllen, TX08.2003
Skills
- Social Media Management
- Spanish Speaking
- Photo and Video Editing
- Teamwork and Collaboration
- Content Creation
- Content scheduling
- Social Media
- Digital Media
- Excellent Multitasking
- Content Development
- Photography and Videography
- Critical Thinking
- Problem-Solving
- Attention to Detail
- Audience Engagement
- Positive Attitude
- Networking and relationship building
- Interpersonal Skills
- Client Relations
- Strong negotiation skills
- Customer-focused
- Training and mentoring
- Classroom Management
- Child Development
- Positive Reinforcement
- Quick learner
- Love people
- Shipping and receiving
- Warehouse work family business
Mom of two
Family Manager & Caregiver: 15 Years
Key Responsibilities and Achievements:
- Time Management: Efficiently managed daily schedules for two children, balancing school, extracurricular activities, and family commitments.
- Multitasking: Handled multiple tasks simultaneously, including meal preparation, homework assistance, and household chores.
- Budgeting: Developed and maintained a household budget, ensuring cost-effective spending and savings.
- Educational Support: Provided academic support, including tutoring and project assistance, fostering a positive learning environment.
- Emotional Intelligence: Cultivated strong emotional support and conflict resolution skills, promoting a nurturing and harmonious home atmosphere.
- Organizational Skills: Coordinated appointments, playdates, and family events, demonstrating excellent organizational abilities.
- Problem-Solving: Addressed and resolved daily challenges and emergencies with creativity and calmness.
- Communication: Maintained clear and effective communication with family members, teachers, and healthcare providers.
- Adaptability: Adapted to changing circumstances and needs, showing flexibility and resilience in dynamic situations.
- Leadership: Led by example, instilling values of responsibility, empathy, and perseverance in children.
Languages
Spanish
Professional Working
Timeline
Social Media Manager
KW 1st Team Celina
07.2023 - Current
Social Media Manager
Jones Papadopoulos and CO
07.2022 - 07.2023
Realtor
Self
06.2021 - Current
Customer Service Manager
Ham Radio Deluxe
08.2020 - 12.2023
Preschool Teacher
First Friends Day School
08.2016 - 04.2020
In-Home Daycare Provider
Self
08.2015 - 08.2016
Substitute Teacher, K-12
St. John Day School
08.2013 - 04.2015
High School Diploma -
McAllen Memorial Highschool