+ Years of store, crew and event management
Amber Jefferis
Arlington,TX
Summary
Successful Crew Trainer highly effective at building rapport with new team members and helping each get acclimated to the environment, customer needs and operations.
Diligent and responsible team leader with excellent history of running smooth, accurate registers, keeping merchandise stocked and maintaining cleanliness. Offering experience in FOH and BOH roles. Well-organized and dependable with unparalleled dedication to team success, business operations and customer loyalty.
Overview
10
10
14
14
years of professional experience
Skills
- Opening and Closing Procedures
- Payment Processing
- Tool Preparation
- Verbal and Written Communication
- Stocking and Replenishing
- Cost Management
- Learning Strategies
- Adult Education
- Order Fulfillment
- Special Event Planning
- Time Management
- Project Management
Work History
Crew Trainer, Crew Member, Cashier
McDonald's Restaurant
12.2022 - Current
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Answered questions about store policies and addressed customer concerns.
- Worked well with teammates and accepted coaching from management team.
- Suggested and described items based on guest preferences.
Overnight Baker
Panera Bread Company
07.2021 - 02.2022
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Set heat and humidity temperatures for proof box.
- Cut, peeled and prepped seasonal fruit for pie fillings.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
Event Marketing Specialist
Renewal By Andersen Win
01.2017 - 01.2019
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Planned marketing initiatives and leveraged referral networks to promote business development.
- Maximized advertising efforts by developing content for media relations, corporate communications, and social media posts
Assistant Manager
Babies R Us
04.2009 - 02.2017
- Completed store opening and closing procedures by counting drawers and managing security.
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation.
- Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
- Introduced new inventory management measures, effectively decreasing product theft over 87% within 3 month of manager position.