Amber Jeffries

• Completed gardening and lawn maintenance tasks.
• Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
• Disinfected bathrooms and removed mold from shower stalls and bathtubs.
• Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
• Disposed of trash and recyclables each day to avoid waste buildup.
• Washed and put away kitchen dishes, utensils and glassware.
• Returned emptied garbage receptacles to proper locations.
• Polished fixtures to achieve professional shine and appearance.
• Ran special errands, including retrieving dry cleaning and making requested purchases.
• Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
• Swept, mopped and polished non-carpeted floors to maintain streak-free shine

Facilitate recovery and enhance wellness

• Identifying and creating goals and developing recovery plans with skills, strengths, supports and resources to aid them in achieving those goals
• Link and refer peers to locations of support and recovery and joining these existing groups
• Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans
• Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information
• Attended classes and seminars to enhance knowledge of equipment and operating systems
• Educated clients on dangers of substance abuse and prevention techniques
• Developed treatment plans to help clients build self-confidence and resilience
• Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills
• Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery
• Listened to clients' concerns and provided encouragement and support

• Handles delinquent accounts, collection calls, set up payment arrangements, keeps regular communication with landlords, File FED's/WRIT's/Civil suits, appear in court weekly, and regular communications with attorneys
• Understand TN state laws & Landlord/Tenant laws, all monetary and non-monetary breach of lease issues, and lease renewals
• Handles all aspects of bankruptcy accounts, understands Memphis Housing Authority accounts, CSA, MIFA, and all other assistance programs, document and resolve tenant complaints and maintenance issues, accepts rent payments and issues receipts, handles all management contracts and termination with landlords, advise on legal issues
• Review and enforce all non-approved dog breeds at properties.
• Reviewed, researched and corrected discrepancies and customer concerns
• Contacted clients with past-due payments and actively monitored payments due from clients

• Handle delinquent accounts, collection calls, makes payment arrangements, keeps regular communication with landlords, File FED's/WRIT's/Civil suits, appear in court weekly, regular communications with attorneys, understands TN state laws & Landlord/Tenant laws, all monetary and non-monetary breach of lease issues, lease renewals, handle all non-approved dog breeds at properties, all aspects of bankruptcy accounts, understand Memphis Housing Authority accounts, handles CSA, MIFA, and all other assistance programs, handles tenant complaints/ maintenance issues, accepts rent payments/issues receipts, handle all management contracts and termination with landlords, advise on legal issues, handling all legal letters and much more
• Familiar with: Property Ware, Buildium, Appfolio, Word, Excel, Apple Pages
• Researched accounts and completed due diligence to resolve collection problems.

• Accept rent payment/issue receipts, enter payments apply to accounts, accept applications and deposits, file civil suits, update Landlords on civil suit status, handle minor maintenance issues, update tenant information, answer multi line phone system, file
• Familiar with: Property Ware, Microsoft Word/Excel.
• Responded to customer inquiries and provided detailed account information.