Amber Jenkins
Conroe,TX
Overview
7
7
years of professional experience
Work History
Lead Front Desk Receptionist
Sandstone Chiropractic
07.2022 - Current
- Trained new receptionists in company policies, software usage, and standard operating procedures to ensure consistency in service quality.
- Provided ongoing mentoring and coaching to junior team members, enabling their skill sets to grow and contribute positively towards successful departmental outcomes.
- Contributed to successful event planning initiatives by working closely alongside management teams; provided seamless logistics support from pre-event stage through completion.
- Streamlined check-in and check-out processes for improved guest experience and increased staff efficiency.
- Handled phone calls professionally and courteously while directing them to appropriate departments or personnel as needed.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
Medical Assistant
Healing Hearts Clinic
10.2017 - 07.2022
- Answer telephones and direct calls to appropriate staff
- Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations
- Interview patients to complete documents, case histories, or forms, such as intake or insurance forms
- Obtaining patient's demographics and getting copies of insurance cards and driver license
- Obtaining referrals from primary care physician office for patients to see a specialist
- Scheduling outpatient testing and procedures at the hospitals
- Collecting patient's financial responsibilities copayment, coinsurance, or deductibles
- Scheduling new patients and established patients for office visit or testing
- Opening and closing clinic
- Balancing out the office for end of day.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Taught patients about medications, procedures, and care plan instructions.
Patient Service Specialist
Select Physical Therapy
01.2017 - 10.2017
- Obtaining patients demographics
- Checking patients in and out in a timely manner
- Obtaining pcp referrals if needed for patients to be seen
- Getting authorization from insurance company's or workman's comp
- Opening and closing the clinics
- Making sure each patient fills out the proper paperwork for the treatment plan.
Education
High School Diploma -
South Lafourche High School
05.2004
Skills
- Workplace Safety
- Sales assistance
- Data entry proficiency
- Appointment Scheduling
- Customer Service
- Listening Skills
- Hospitality services
- Cash Handling
Timeline
Lead Front Desk Receptionist
Sandstone Chiropractic
07.2022 - Current
Medical Assistant
Healing Hearts Clinic
10.2017 - 07.2022
Patient Service Specialist
Select Physical Therapy
01.2017 - 10.2017
High School Diploma -
South Lafourche High School
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