Amber Jennings
Belton,SC
Summary
Accomplished professional with a strong background in technology, IT support, and office administration, complemented by hands-on experience as a substitute and student shadow in educational settings. Additionally, my training as an ABA Therapist includes proficiency in limited sign langrage and Spanish. This diverse skill demonstrates both flexibility and a dedication to implementing effective communication strategies.
Overview
16
16
years of professional experience
Work History
Substitute Teacher, K-12
Anderson School District One / ESS
Williamston, SC
08.2023 - Current
- Engaged students in discussions to promote interest and drive learning.
- Organized educational games or projects that reinforce concepts taught in class.
- Attended training and workshops to improve teaching skills.
- Established positive relationships with administrators, teachers and parents.
- Maintained student attendance and assignment records to prevent lapses during teacher absences.
Clinical Coordinator - Remote
United Health Group, Optum
Minnetonka, MN
01.2022 - 09.2023
- Processed appeals for denied claims in a timely manner while adhering to regulatory standards.
- Maintained knowledge of current industry trends regarding third party reimbursement policies.
- Participated in meetings with internal departments such as case management and billing teams.
- Maintained detailed records of pre-authorization requests and denials.
- Assisted with training new staff members on pre-authorization processes and protocols.
- Collaborated with providers, payers and members to obtain prior authorizations for services.
Administrative Assistant
Michelin Family Health Center
Anderson, SC
08.2019 - 12.2021
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk efficiently.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Maintained accurate department and customer records.
- Inventoried and ordered supplies for office.
- Composed, edited and typed complex memos and reports with job-related software.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled incoming calls and directed callers to appropriate department or employee.
IT Specialist /Data Integrity Specialist
Early Autism Project Inc.
Anderson, SC
09.2007 - 07.2018
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
- Assisted in the implementation of new technologies and systems to improve efficiency.
- Provided technical support for users experiencing hardware or software issues.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Installed operating systems, applications, patches, updates. as needed.
- Created reports to document findings from data integrity reviews.
Education
High School Diploma -
Palmetto High School
Williamston05-2003
Some College (No Degree) -
Greenville Technical College
GreenvilleSkills
- Technical support proficiency across diverse systems including PC, laptop, Chromebook, iOS devices, printers, network phone systems, projectors, and classroom smartboard
- Proficient in utilizing a support ticket system for efficient issue resolution
- Demonstrates focus, precision, and accuracy in all tasks
- Possesses strong organizational and time management skills
- Exhibits excellent teamwork and collaboration abilities
- Extensive expertise in navigating Google programs effortlessly
- Proficient in navigating iOS systems with in-depth knowledge
- Demonstrates extensive proficiency in using Microsoft software programs
- Utilizes Powerschool both as a parent and an employee
References
References available upon request.
Timeline
Substitute Teacher, K-12
Anderson School District One / ESS
08.2023 - Current
Clinical Coordinator - Remote
United Health Group, Optum
01.2022 - 09.2023
Administrative Assistant
Michelin Family Health Center
08.2019 - 12.2021
IT Specialist /Data Integrity Specialist
Early Autism Project Inc.
09.2007 - 07.2018
High School Diploma -
Palmetto High School
Some College (No Degree) -
Greenville Technical College