Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Jett

Morgantown,WV

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Lead Pre-Access Specialist

Mon Health Medical Center
10.2022 - Current
  • Provide daily and weekly KPI outcome reports to the Director and Manager.
  • Addresses and resolves complaints related to patients. Escalates to appropriate resources, when necessary.
  • Participate in front-line Pre-Access Service Center processes.
  • Participate in training for New Hire Employees.
  • Assist in interviews and help to determine new employees.
  • Provide coverage in all scheduling and pre-registration areas of Pre-Access.

Pre-Access Specialist

Mon Health Medical Center
06.2021 - 10.2022
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Centralized Scheduler

Ruby Memorial Hospital (WVUH)
06.2016 - 01.2021
  • Collaborated with healthcare staff to verify alignment of appointment scheduling with clinic protocols.
  • Answered phone calls and messages for medical facility, scheduling appointments, and handling patient inquiries.
  • Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Followed up with patients to reschedule missed appointments.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Managed complex calendars for multiple medical practitioners, verifying accuracy of all appointments.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Managed patient flow and triage calls to prioritize patient needs and put efficient use of clinic resources.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.

Customer Service Representative

TTEC
01.2015 - 05.2016
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Cashier

Walmart
06.2013 - 05.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

Bachelor of Health Science - Healthcare Administration

Southern New Hampshire Univeristy
12.2026

Certificate - Computer Relations

MTEC
Morgantown, WV
05.2014

High School Diploma -

Morgantown High School
Morgantown, WV
05.2014

Skills

  • Customer Experience
  • Clinical Messaging
  • Patient Follow-Up
  • Patient Registration
  • HIPAA Guidelines
  • Proficiency in Patient Scheduling
  • Critical Thinking
  • Team Meetings
  • Team Goals
  • Daily Logs
  • Workflow Charts

Certification

  • White Belt, Six Stigma - September 2023

Timeline

Lead Pre-Access Specialist

Mon Health Medical Center
10.2022 - Current

Pre-Access Specialist

Mon Health Medical Center
06.2021 - 10.2022

Centralized Scheduler

Ruby Memorial Hospital (WVUH)
06.2016 - 01.2021

Customer Service Representative

TTEC
01.2015 - 05.2016

Cashier

Walmart
06.2013 - 05.2014

Bachelor of Health Science - Healthcare Administration

Southern New Hampshire Univeristy

Certificate - Computer Relations

MTEC

High School Diploma -

Morgantown High School

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Amber Jett