Amber Jimeno
Laguna Niguel,CA
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
9
9
years of professional experience
Work History
Technical Advisor
Glidewell Laboratories
Irvine
06.2021 - Current
- Responsible for case assessment and evaluation, and provided customer service that exceeds expectations.
- Educated and advised on Glidewell products and services, using technical knowledge and clinical expertise.
- Supported the management team by assisting with new hire training and manager calls.
Customer Service Representative
LIBERTY Dental Plan
Irvine
01.2021 - 06.2021
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Provided excellent customer service to all inquiries via phone, email, and chat related to dental benefits, eligibility, and provider information, claims, etc.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Office Coordinator
Integrity Endodontics
Corona Del Mar, CA
02.2020 - 03.2020
- Greeted and assisted patients, provided exceptional customer service, and maintained a welcoming environment.
- Verified patient insurance coverage and eligibility for dental services.
- Accurately input procedure codes, diagnosis codes and patient information into billing software to generate up-to-date invoices.
Front Office Coordinator
Smiles On Main Family Dentistry
Spring Hill, TN
10.2016 - 08.2018
- Greeted and welcomed patients in a friendly and professional manner.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
- Collected payments from patients and arranged payment schedules.
Education
Diploma - Dental Assisting
Dental Staff School of TN
Franklin, TN 09-2015
References
- Drew Kenealy | Glidewell Laboratories | 909-993-3710
- Jazmin Lira | Glidewell Laboratories |949-405-1902
- Kayla Dillon | Personal | 615-712-3917
Timeline
Technical Advisor
Glidewell Laboratories
06.2021 - Current
Customer Service Representative
LIBERTY Dental Plan
01.2021 - 06.2021
Front Office Coordinator
Integrity Endodontics
02.2020 - 03.2020
Front Office Coordinator
Smiles On Main Family Dentistry
10.2016 - 08.2018
Diploma - Dental Assisting
Dental Staff School of TN