Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Jimerson

Cybersecurity Analyst
Douglasville,GA

Summary

Insightful Information Technology Manager with 2 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training.

Overview

7
7
years of professional experience
3
3
years of post-secondary education
2
2
Certifications

Work History

IT Supervisor

Rollins
Atlanta, GA
03.2022 - Current
  • Managed network and system performance, conducting troubleshooting, security patching and maintenance.
  • Wrote policy, procedure and manuals governing internal IT use.
  • Coordinated IT operations activities to deliver smooth flow of daily business needs.
  • Updated customers and senior leaders on progress and roadblocks.
  • Assisted in development of long-term strategies to grow department and resources.
  • Created and terminated user's accounts from start to finish in business applications.
  • Understood key product management roadmap objectives and requirements to develop product technology strategy.
  • Coordinated technical training and personal development classes for staff members.
  • Partnered with project team members to identify and quickly address problems.
  • Customized and repaired technology based on staff requests.
  • Led technology selection and rollout, focusing on organizational planning and supplier service-level agreements.
  • Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
  • Oversaw daily performance of computer systems and immediately responded to troubshooting issues to keep network up and running.

Mail Processor I

Rollins
Atlanta, GA
04.2021 - 03.2023
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
  • Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Used automated mail processing equipment to sort and collate mail.
  • Upsold postal services like insurance and tracking.
  • Distributed mail on foot to residences and businesses, delivering to approximately 45 customers per shift.
  • Performed routine preventive maintenance on sorting machines and removed envelope jams.
  • Attached identification materials to packages and envelopes for delivery tracking and sorting.
  • Improved operations through consistent hard work and dedication.
  • Used Microsoft Word and other software tools to create documents and other communications.
  • Developed team communications and information for meetings.
  • Increased customer satisfaction by resolving issues.
  • Monitored company inventory to keep stock levels and databases updated.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Created plans and communicated deadlines to complete projects on time.
  • Managed team of employees, overseeing hiring, training and professional growth of employees.
  • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
  • Conducted research, gathered information from multiple sources and presented results.

Deputy Sheriff Officer

Fulton County Sheriff's Office
Atlanta, GA
07.2016 - 08.2020
  • Assessed and analyzed data to clarify course of criminal prosecution.
  • Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
  • Interviewed criminal targets and witnesses to uncover facts for verification and authentication.
  • Reduced risk by accurately monitoring and evaluating criminal prosecutorial data while managing crime scenes.
  • Improved traceability by developing organizational systems for case logs, reports and agendas.
  • Oversaw security for businesses by monitoring grounds and identifying suspicious activity.
  • Organized criminal documents such as logs, records, reports and agendas to streamline processing and improve traceability.
  • Observed jail and inmate activity to maintain order and safety of over 10,000 inmates and guards.
  • Provided public safety assistance at community events to maintain safe and secure environments.
  • Monitored crowded public areas and events to mitigate risk and promote safety.
  • Investigated incidents and crimes, collected evidence and recorded witness statements.
  • Gathered information and evidence to assist in solving crimes.
  • Maintained structure and security during court proceedings.

Education

Associate of Arts - Criminal Justice

Joliet Junior College
Joliet, IL
08.2012 - 01.2015

No Degree - Criminal Justice

Kaplan University
Davenport, IA
01.2007 - 01.2008

No Degree - Introduction To Information Technology

Emory University
Atlanta, GA
05.2001 -

No Degree - Introduction To Cybersecurity

Emory University
Atlanta, GA
05.2001 -

Bachelor of Arts - Cybersecurity

Indiana University - Purdue University Indianapolis
Indianapolis, IN
01.2023 - Current

Skills

Quality assurance

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Certification

ISC2

Timeline

ISC2

10-2023

CompTia security +

07-2023

Bachelor of Arts - Cybersecurity

Indiana University - Purdue University Indianapolis
01.2023 - Current

IT Supervisor

Rollins
03.2022 - Current

Mail Processor I

Rollins
04.2021 - 03.2023

Deputy Sheriff Officer

Fulton County Sheriff's Office
07.2016 - 08.2020

Associate of Arts - Criminal Justice

Joliet Junior College
08.2012 - 01.2015

No Degree - Criminal Justice

Kaplan University
01.2007 - 01.2008

No Degree - Introduction To Information Technology

Emory University
05.2001 -

No Degree - Introduction To Cybersecurity

Emory University
05.2001 -

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Amber JimersonCybersecurity Analyst