AMBER JOHNSON
LaBelle,FL
Summary
Accomplished Assistant Store Manager skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management.
Overview
17
17
years of professional experience
Work History
Assistant Store Manager
Dollar Tree
10.2021 - 04.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Front Door Host
Shadow Lake
05.2006 - 09.2019
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Rearranged tables and chairs for large parties.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Promoted business loyalty by fostering positive customer relationships.
- Collected cash and gift certificate payments and dispensed change for cash transactions.
- Advised customers about special offerings and menu items to help drive sales.
- Maintained balanced cash drawer with correct money values and accurate documentation.
Torpedomans Mate and Gunnermans Mate
United States Naval Service
06.2007 - 12.2007
- Trained deck division personnel in upkeep of ship's external structure, marlinspike, painting, rigging and deck equipment.
- Oversaw underway replenishment procedures to maintain equipment used in unloading and loading cargo.
- Oversaw cargo handling and inspected anchoring, mooring, fueling, towing and transferring of personnel and cargo.
- Kept watch aboard vessels to identify changing conditions or potential issues and implement corrective actions.
- Completed regular vessel inspections to identify deficiencies and coordinate corrective actions.
- Adhered to laws and regulations based on voyage locations.
- Maintained boat logs and oversaw cargo storage on or below decks, securing items and protecting products from damage or loss.
- Loaded cargo according to ship capacity and appropriate weight load distribution.
- Verified presence of cargo-handling gear, lifesaving equipment and dredging gear prior to departures.
- Protected ship and personnel by signaling passing vessels with flashing lights, flags, radios and whistles.
Education
Certificate - Nursing Assistant
Petra Allied Health
Fort Smith11.2009
High School Diploma -
Bentonville High School
Bentonville, AR05.2007
Skills
- Customer Relations
- Loss Prevention
- Stock Management
- Operations Oversight
- Store Organization
- Department Oversight
- Records Management
- Issue Resolution
- Inventory Control
- Store Opening and Closing
- Customer Experience
- Staff Supervision
- Attention to Detail
Timeline
Assistant Store Manager
Dollar Tree
10.2021 - 04.2023
Torpedomans Mate and Gunnermans Mate
United States Naval Service
06.2007 - 12.2007
Front Door Host
Shadow Lake
05.2006 - 09.2019
Certificate - Nursing Assistant
Petra Allied Health
High School Diploma -
Bentonville High School