Amber Johnson
Baltimore,MD
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Office Manager
Abraham Healthcare Services
06.2023 - Current
- Maintains a professional demeanor by staying calm when addressing unhappy or angry customers.
- Open successful operations strategies and maximize business success.
- Established team priorities, maintained schedules, and monitored performance.
- Recruited, interviewed and hired employees and implemented.
- Improved employee retention rates by fostering a positive work environment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Certified Nursing Assistant
Springwell Senior Living
07.2015 - Current
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Facilitated personal hygiene management, feeding and ambulation.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Office Manager
Jerry's Caring Hands
07.2022 - 06.2023
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved employee retention rates by fostering a positive work environment and providing growth opportunities through training programs.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Office Manager
Certified Home Nursing Solution
07.2018 - 01.2020
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Office Manager
Abraham Healthcare Services
06.2011 - 05.2018
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established team priorities, maintained schedules and monitored performance.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN03.2026
Master of Science - Human Services
Southern New Hampshire University
Hooksett, NH08.2023
Skills
- Project Management
- Human Resources
- Employee Supervision
- Schedule Management
- Training and Development
- Customer Relations
- Administrative Oversight
- Office Management
Certification
Certified Community Health Worker
Mental Heath First Aid Instrructor
Timeline
Office Manager
Abraham Healthcare Services
06.2023 - Current
Office Manager
Jerry's Caring Hands
07.2022 - 06.2023
Office Manager
Certified Home Nursing Solution
07.2018 - 01.2020
Certified Nursing Assistant
Springwell Senior Living
07.2015 - Current
Office Manager
Abraham Healthcare Services
06.2011 - 05.2018
Master of Science - Social Work
Walden University
Master of Science - Human Services
Southern New Hampshire University
Certified Community Health Worker
Mental Heath First Aid Instrructor
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