Amber Johnson
Tyler,Texas
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
9
9
years of professional experience
Work History
Lead Member Service Representative
Crunch Fitness Gym
04.2022 - Current
- Coordinated with other departments to ensure timely resolution of escalated member issues, leading to a positive impact on overall customer experience.
- Monitored team performance metrics closely, providing constructive feedback and coaching as needed to maintain optimal productivity levels across all representatives.
- Analyzed transaction data for potential fraud detection, safeguarding both the institution's assets and members'' financial security.
- Maintained comprehensive knowledge of product offerings and regulatory requirements, ensuring accurate advice was provided to members at all times.
- Enhanced member satisfaction by addressing and resolving complex account inquiries promptly and professionally.
- Developed strong relationships with members by offering personalized assistance, contributing to increased loyalty and long-term business partnerships.
Business owner / seamstress
Galaxy Gear
01.2015 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Implemented efficient systems for inventory management, order processing, and shipping logistics.
- Achieved consistent growth in annual revenue through strategic planning and execution of sales initiatives.
- Increased client satisfaction by implementing innovative business strategies and streamlining processes.
- Expanded market reach with targeted marketing campaigns and strategic partnerships.
Business Owner /Graphic Designer
Nebula Niceties
01.2021 - 02.2023
- Established strong customer relationships through excellent communication and attentive service.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Education
Family and child studies -
Louisiana Tech University
Ruston01.2013
Ruston High School
Ruston01.2011
Skills
- Proficiency in marketing, social media, and brand management
- Data management
- Inventory management
- Problem Solving Skills
- Communication Skills
- Customer service expertise
- Exceptional communication
- Call center experience
Accomplishments
- Top salesperson in membership quality for multiple months.
- Meeting and exceeding goals set by management with accuracy and efficiency.
- Responsible for hosting and coordinating events based on product and member needs.
Additional Information - Websites
- Https://galaxy-gearboutique.myshopify.com/
- Https://nebulaniceties.myshopify.com/
Timeline
Lead Member Service Representative
Crunch Fitness Gym
04.2022 - Current
Business Owner /Graphic Designer
Nebula Niceties
01.2021 - 02.2023
Business owner / seamstress
Galaxy Gear
01.2015 - Current
Family and child studies -
Louisiana Tech University
Ruston High School