Amber Johnson

• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Monitored project performance to identify areas of improvement and make adjustments.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Planned, designed, and scheduled phases for large projects.

Highlight: Increased a clients customer retention rate by 25% in the first 60 days through the development and implementation of a "customer experience" program, enhancing customer satisfaction and repeat business.

• Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
• Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
• Oversaw the creation of high-quality visual assets for use across digital platforms, enhancing brand identity and consumer engagement.
• Managed high-stress situations effectively under pressure while resolving disputes or conflicts, professionally.

• Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
• Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
• Improved community satisfaction by effectively managing HOA finances and addressing member concerns promptly.
• Successfully resolved disputes among homeowners by mediating conflicts and finding mutually beneficial solutions.
• Maintained a well-organized record system for all HOA documents, ensuring easy access to crucial information for board members and residents.

• Assisted management with decision-making by preparing detailed reports on various office activities and metrics.
• Maintained a professional office environment by ordering supplies, managing inventory levels, and coordinating equipment maintenance as needed.
• Increased accuracy and efficiency in data entry tasks, ensuring timely completion of projects.
• Streamlined office processes by implementing efficient filing systems and organizational methods.

• Ensured customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.