Amber Johnson
Lillington,NC
Summary
In the fast food industry for over 5 years now, and have held many positions on the way up to my current position as Assistant General Manager of McDonald's.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Department Manager
McDonald's
04.2023 - 09.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Became the interim General Manager for 3 months until a qualified General manager was hired. Then became the Assistant General Manager and attended Hamburger University
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
Senior Management
Jordana's Pizzeria and Italian Ristorante
12.2022 - 04.2023
- Provided strong leadership to enhance team productivity and morale.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managing the inventory
- Opening and closing the restaurant
- Calling tickets accurately and efficiently
- Contact: Wayne Brooks 931-320-1608
Deparment Manager
McDonalds
02.2021 - 12.2022
- Trained 3 managers, 8 Crew trainers, over 20 crew members and acted as the General Manager when no leadership was present
- Scheduling all crew members
- Responsible for store deposits with 100% accuracy
- Opening and Closing the restaurant
- Inventory/Truck orders/ Controlled store waste
- Traveling manager for 5 other locations spread across 50 miles
- Contact: Carl 910-600-8491
Department Management
McDonalds
11.2017 - 10.2020
- Started out as a crew member, worked every position in the store and became management within 4 months
- Trained 2 Crew trainers, over 15 crew members and acted as the General Manager when no leadership was present
- Scheduling all crew members
- Never scored below a 95% on health inspections during the time of my management
- People manager with the highest ranked customer satisfaction during the times I held the position
- Responsible for store deposits with 100% accuracy
- Contact: Jennifer Middleton 762-215-0778
Education
Career Certification - Food Science
Hamburger University
Chicago, IL09-2024
Skills
- Leadership
- Cash Handling
- Excellent Customer Service
- Communication Skills
- Exceeding the Posted Standards
- Food Preparation
- Food Safety
- Detail Oriented
- Cleaning Experience
- Training and mentoring
- Employee Scheduling
- Workflow Coordination
Certification
ServeSafe, 07/01/18, Present
Timeline
Department Manager
McDonald's
04.2023 - 09.2024
Senior Management
Jordana's Pizzeria and Italian Ristorante
12.2022 - 04.2023
Deparment Manager
McDonalds
02.2021 - 12.2022
Department Management
McDonalds
11.2017 - 10.2020
Career Certification - Food Science
Hamburger University