Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Amber Johnson

Amber Johnson

Oklahoma City,OK

Summary

Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Engaging and upbeat personality with ability to recruit, train and coach new employees to successfully promote company brand and growth objectives.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Shift Leader

Mazzio’s Italian Eatery
10.2024 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
  • Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.

Assistant Manager

Mazzio's Italian Eatery
11.2017 - Current
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored employee performance and developed improvement plans.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assisted Manager in interview process of prospective employees and provided feedback.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Managed 7 employee's successfully in fast-paced environment through proactive communication and positive feedback.

Life Enrichment Coordinator

Harbor Chase Assisted Living
07.2023 - 09.2024
  • Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
  • Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
  • Ensured compliance with applicable regulations pertaining to activity programming in senior living communities.
  • Promoted a positive environment within the facility by fostering teamwork among staff members and encouraging collaborative problem-solving efforts.
  • Created a Monthly Calendar of activities set around the need/want of the residents

Server

Harbor Chase Assisted Living and Memory Care
05.2021 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Helped feed residents who were unable to feed themselves

Server

Mazzio's Italian Eatery
10.2015 - 11.2017
  • Worked with POS system to place orders.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals.
  • Greeted and maintained relationships with regular customers.

Education

High School Diploma -

Westmoore High School
Oklahoma City, OK

Skills

  • Training
  • Staff Management
  • Strategic Planning
  • Operations management
  • Negotiation

Certification

Certified to be a Life Enrichment Director

Timeline

Shift Leader

Mazzio’s Italian Eatery
10.2024 - Current

Life Enrichment Coordinator

Harbor Chase Assisted Living
07.2023 - 09.2024

Server

Harbor Chase Assisted Living and Memory Care
05.2021 - 09.2024

Assistant Manager

Mazzio's Italian Eatery
11.2017 - Current

Server

Mazzio's Italian Eatery
10.2015 - 11.2017

High School Diploma -

Westmoore High School

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