Amber Johnson
Aurora,SD
Summary
Detailed assembly line worker offers several years of experience and top skills in quality control and warehouse production. Diligent and punctual individual versed in managing multiple tasks with frequently changing priorities. Independent worker possessing strong time management and multitasking abilities. Flexible and resourceful professional skilled in assembly, production machine operation and equipment maintenance. History meeting performance quotas and team objectives. Offering experience in manufacturing and warehouse operations.
Overview
25
25
years of professional experience
Work History
Assembly Line Worker
Larson Manufacturing
Brookings, SD
06.2002 - 04.2023
- Inspected finished products for quality assurance purposes.
- Assembled components of a variety of products, adhering to production specifications.
- Operated machinery such as drills, saws and presses to assemble parts.
- Monitored assembly line operations and identified any issues or problems that arose.
- Maintained accurate records of product counts and materials used during assemblies.
- Ensured work areas were kept clean and organized at all times.
- Reported any safety hazards or defective parts encountered during assembly operations.
- Followed standard operating procedures while performing tasks on the assembly line.
- Communicated effectively with co-workers about production progress throughout shift hours.
- Recognized defective material and reported issues to management.
- Used established assembly instructions to complete jobs.
- Worked through each required task and step in production processes.
- Maintained assembly and production equipment to meet operational goals.
- Performed quality checks on products and documented discrepancies.
- I also would work in different areas of the company and be flexible
- I learned how to ship out the packages and run the computer program for it.
Customer Service Representative
Five Star Cellular
Brookings, SD
11.2001 - 07.2002
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Grocery Clerk
Jagers Grocery
Volga, SD
06.1998 - 06.2001
- Assisted customers with locating items in the store, answered questions about products and prices.
- Stocked shelves, rotated merchandise and ensured product freshness.
- Maintained cleanliness of the store by sweeping floors, mopping up spills and organizing shelves.
- Greeted customers as they entered the store, provided friendly customer service and responded to inquiries.
- Operated cash registers to process payments from customers, handled returns and exchanges of merchandise.
- Organized backroom storage areas according to company standards for safety and efficiency.
- Provided assistance with loading groceries into customer vehicles upon request.
- Utilized knowledge of store layout to direct customers towards desired items quickly.
- Monitored expiration dates on food products to ensure quality control measures were met.
- Assisted with training new employees on proper operation of cash registers, stocking procedures and customer service protocols.
- Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
- Cleaned shelves and restocked with new inventory when products stock ran low.
- Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
Education
High School Diploma -
Sioux Valley High School
Volga, SD05-2002
Skills
- QC
- Finishing work
- QA
- Shipping support
- Polishing work
- Pallet building
- Safety protocols
- Quality inspections
- Production background
- Manufacturing background
- Assembly techniques
- Workstation organization
- OSHA
- Power and hand tools
- Assembly and production
Languages
English
Professional
Spanish
Elementary
Affiliations
- Mother of 2 and love going and watching my kids in their activities
- Love spending time outdoors and with family any chance I get.
References
References available upon request.
Timeline
Assembly Line Worker
Larson Manufacturing
06.2002 - 04.2023
Customer Service Representative
Five Star Cellular
11.2001 - 07.2002
Grocery Clerk
Jagers Grocery
06.1998 - 06.2001
High School Diploma -
Sioux Valley High School