Amber Johnson

Work History

MedBen

10.2019 - Current

Increased client satisfaction by building strong relationships and addressing their needs promptly.
Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Conducted regular account reviews to identify areas for improvement and ensure continued success.
Collaborated with sales team to identify potential upsell opportunities and expand client base.
Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Actively participated in networking events within the industry, expanding professional connections and generating leads.
Met existing customers to review current services and expand sales opportunities.
Set and achieved company defined sales goals.

Generation Home Health

01.2018 - 10.2019

Developed strong working relationships with clients'' accounts payable departments, fostering trust and collaboration on billing matters.
Supported company growth by adapting quickly to changes in software, processes, and workload volumes as needed.
Streamlined the billing process for increased efficiency through implementing electronic invoicing systems.
Kept management informed of any potential collection issues or trends affecting cash flow through regular reporting activities.
Generated monthly billing and posting reports for management review.
Created improved filing system to maintain secure client data.

Bloomberg Eye Center

01.2015 - 01.2018

Coordinated seamless communication between medical providers and patients, ensuring accurate documentation and billing practices.
Implemented effective inventory management strategies to maintain optimal supplies levels while minimizing costs.
Collaborated with clinical staff to ensure seamless coordination of care across all departments within the practice.
Oversaw the successful transition to ICD-10 coding standards without any disruption to daily operations or workflows.
Increased revenue collection by diligently monitoring insurance claims and following up on outstanding balances.
Streamlined appointment scheduling processes which resulted in fewer cancellations or missed appointments from patients.
Ensured compliance with regulatory requirements and industry best practices by regularly reviewing policies and procedures.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

Mid-Ohio Psychological Services

01.2013 - 01.2015

Enter work schedules, manage calendars, and arrange appointments in an electronic scheduling program. Greet clients and visitors as they enter the office and notify appropriate staff of their arrival.
Copy insurance cards, client IDs, and other materials clients may provide.
Complete the telephone intake form with potential clients or referral sources.
Complete reminder calls. Type release of information letters.
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
Compile, copy, sort, and file business and client related documents. Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers.
Review files, records, and other documents to obtain information to respond to requests. Communicate effectively, both verbally and in writing. Shares information and demonstrates ability to listen openly and empathetic to others.
Work collaboratively with fellow employees and others to achieve identified goals and objectives. Contribute to a positive work environment by treating others with fairness and respect

Stepping Stones

01.2008 - 01.2012

I was a Chemical Dependency Counselor Trainee who worked with individuals struggling with a drug and or alcohol addiction. I was responsible for working with the South Dakota Women's State Prison in accordance with their Intensive Methamphetamine Treatment program. After individuals would complete Phase II of the IMT program at the prison, they would transition to the halfway house, where I would ensure they were headed towards their goals pertaining to their recovery. And work very closely for the duration of their stay in the halfway house.
I also started the Adolescent Aftercare Program which consisted of meeting with adolescents ages 12-18 that have been struggling with chemical dependency issues. Often these kids were returning from a short term residential treatment facility and being placed back in their previous living environment which often was detrimental to their sobriety, or lack thereof.
In addition, I was a facilitator for the DUI course for the State of South Dakota. I also ran an Adult Relapse Prevention group which was held weekly and specifically designed for the residents of Stepping Stones. Along with this I also an Adolescent Diversion Program every month.

Cabelas Inc.

01.2000 - 01.2008

Provided daily administrative assistant duties to the entire Inventory Control department which consisted of approximately 80 individuals. My responsibilities included but were not limited to scheduling various appointments for various vendors we did business with. Running queries, providing numerous reports, returning phone calls to vendors, assisting the Inventory Control Analyst in entering product orders on our JDA computer system.
I oversaw weekly inventory reports which were presented to the Board of Directors indicating our inventory numbers as well as our sales and annual revenue.
This position gave me the experience to work with people who were responsible in running a million-dollar company. It was my duty to provide superior customer support to our department as well as our outside companies.