Amber Johnson
Deatsville
Summary
Dynamic retail professional with a proven track record at Bass Pro Shops, excelling in customer service and visual merchandising. Skilled in problem-solving and teamwork, I enhanced sales conversion rates through engaging promotions and effective product knowledge. Adept at managing customer inquiries and resolving conflicts, ensuring a positive shopping experience.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Bass Pro Shops
08.2018 - 07.2020
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Office Assistant Intern
Construction Services
11.2017 - 05.2018
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Developed correspondence letters, memos, and emails.
- Monitored and tracked budgets and expenses.
Education
No Degree - Basics/ Ultrasound Tech
Trenholm State Technical College
Montgomery07-2018
High School Diploma -
Marbury High School
Deatsville, AL05-2012
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Product knowledge
- Phone etiquette
- Conflict resolution
Timeline
Retail Sales Associate
Bass Pro Shops
08.2018 - 07.2020
Office Assistant Intern
Construction Services
11.2017 - 05.2018
No Degree - Basics/ Ultrasound Tech
Trenholm State Technical College
High School Diploma -
Marbury High School
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