Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amber Johnson

Bradford, Nh

Summary

Professional with experience in housekeeping and laundry services, focused on maintaining cleanliness and efficiency. Skilled in using cleaning equipment, managing laundry tasks, and ensuring high standards of hygiene. Strong team collaborator known for reliability and adaptability to changing needs. Proven ability to deliver consistent results and uphold quality standards in fast-paced environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Housekeeping and Laundry Attendant

Comfort Inn
12.2024 - 06.2025
  • Maintained cleanliness and orderliness in guest rooms and common areas to enhance guest satisfaction.
  • Operated laundry equipment, ensuring proper washing, drying, and folding of linens and garments.
  • Managed inventory of cleaning supplies, reporting shortages for timely reordering to maintain operational efficiency.
  • Implemented daily cleaning schedules to optimize workflow and ensure thorough coverage of all areas.
  • Conducted regular inspections of rooms post-cleaning to ensure adherence to quality standards and guest expectations.
  • Raised cleanliness standards in guest rooms by routinely inspecting completed work for quality assurance purposes.
  • Ensured timely room availability for incoming guests by efficiently completing housekeeping tasks within allotted time frames.
  • Improved guest satisfaction by maintaining a clean and organized environment in guest rooms and common areas.
  • Promoted a safe working environment by adhering to established safety guidelines during all tasks performed.
  • Delivered exceptional customer service experiences through prompt response to guests'' requests or concerns related to housekeeping matters.
  • Streamlined laundry operations by organizing linens according to type and priority, allowing for quicker processing times.
  • Responded to requests from patrons for linens and toiletries.
  • Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Housekeeper

Holiday Inn
12.2023 - 12.2024
  • Ensured cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
  • Operated industrial cleaning equipment effectively to maintain high standards of hygiene.
  • Collaborated with team members to streamline cleaning processes and improve efficiency.
  • Trained new staff on proper cleaning techniques and safety protocols for optimal performance.
  • Responded promptly to guest requests for additional amenities or services, enhancing overall experience.
  • Identified opportunities for process improvements, contributing to a more efficient housekeeping operation.
  • Maintained detailed records of room status updates, ensuring accurate information flow among staff.
  • Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
  • Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
  • Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
  • Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
  • Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
  • Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
  • Checked guest rooms to identify damages or maintenance needs and reported to supervisor for prompt response.
  • Promoted a safe working environment by following safety protocols and reporting any hazards or issues immediately.
  • Ensured a high standard of cleanliness by adhering to hotel guidelines and using proper cleaning techniques.
  • Used gloves and proper protective equipment to establish health and safety measures for guests and housekeeping staff.
  • Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
  • Upheld hotel brand standards by consistently meeting cleanliness expectations set forth by management during regular evaluations.
  • Organized and restocked housekeeping carts at end of each shift to prepare for next shift.
  • Enhanced guest satisfaction by maintaining clean and orderly hotel rooms and common areas.
  • Washed and folded towels and linens to properly stock guest rooms.
  • Responded to customer inquiries and resolved complaints to increase satisfaction.
  • Emptied trash receptacles throughout day to maintain sanitary levels of trash cans on premises.
  • Kept logs of cleaning activities to enable tracking history and maintain accurate records.
  • Built strong relationships with hotel staff in other departments, fostering a collaborative atmosphere that contributed to the overall success of the property.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Housekeeper

Crothed Mountain Resort
06.2022 - 08.2023
  • Maintained cleanliness and organization of guest rooms and common areas to enhance guest satisfaction.
  • Managed laundry operations, ensuring timely processing of linens and towels for efficient service delivery.
  • Executed deep cleaning tasks according to established protocols, improving overall hygiene standards.
  • Collaborated with team members to meet tight deadlines during peak occupancy periods, ensuring smooth operations.
  • Implemented best practices for safety and sanitation, contributing to a safe environment for guests and staff.
  • Responded promptly to guest requests regarding room conditions, fostering positive relationships through attentive service.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
  • Dusted picture frames and wall hangings with cloth.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Coordinated with the front desk to prioritize room assignments based on guest arrivals and departures.
  • Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Supported event setups and tear-downs, ensuring spaces were returned to their original state in timely manner.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Sorted, laundered and put away various laundry items.
  • Handled requests for extra linens, toiletries and other supplies.
  • Collected trash and moved garbage cans from kitchen areas to pick-up stations.
  • Returned emptied garbage receptacles to proper locations.
  • Completed special housekeeping actions such as turning mattresses on set schedule.

Housekeeper

AMH Cleanings LLC
10.2021 - 12.2021
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
  • Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
  • Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.

Education

Hillsborough- Deering High School
Hillsborough, NH
06-2021

Skills

  • Chemical handling
  • Mopping and sweeping
  • Laundry expertise
  • Room inspections
  • Cleaning techniques
  • Dusting surfaces
  • Waste disposal
  • Window washing
  • Sanitization procedures
  • Customer service
  • Vacuuming and sweeping
  • Folding clean laundry
  • Sorting and washing laundry
  • Cleaning bathrooms
  • Housekeeping
  • Guest request response
  • Deep cleaning protocols

Certification

  • First Aid/CPR Certified

Timeline

Housekeeping and Laundry Attendant

Comfort Inn
12.2024 - 06.2025

Housekeeper

Holiday Inn
12.2023 - 12.2024

Housekeeper

Crothed Mountain Resort
06.2022 - 08.2023

Housekeeper

AMH Cleanings LLC
10.2021 - 12.2021

Hillsborough- Deering High School

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