Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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AMBER JOHNSON

Leander,TX

Summary

Professional with strong background in talent development, known for effective team collaboration and consistent results. Expertise in designing and implementing training programs, fostering employee growth, and enhancing organizational performance. Adaptable to changing needs, reliable in delivering impactful solutions. Highly skilled in communication, coaching, and strategic planning. Recognized for leadership, problem-solving abilities, and focus on continuous improvement.

Overview

25
25
years of professional experience

Work History

Talent Development Coordinator | Internal Advisor

MWM DesignGroup
06.2024 - Current
  • Coordinated talent development initiatives to align with organizational goals and objectives.
  • Mentored junior staff in best practices for talent management and development strategies.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Collaborated with HR and management teams to align talent development initiatives with organizational goals.
  • Championed a culture of continuous improvement within the organization by celebrating success stories and recognizing top performers after completing development programs.
  • Mentored junior team members to grow their capabilities in talent development coordination roles effectively.
  • Identified and implemented appropriate strategies to increase employee satisfaction and retention.
  • Recruited top talent to maximize profitability. Full cycle recruitment, onboarding and internal coaching.

Executive Assistant to the CEO and SVP

MWM DesignGroup
06.2020 - 05.2024
  • Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
  • Managed communication between executives and stakeholders, enhancing collaboration and information flow.
  • Developed streamlined processes for document management, improving retrieval efficiency and organization.
  • Assisted in the preparation of presentations and reports, ensuring accuracy and attention to detail.
  • Implemented office procedures that increased operational efficiency and reduced administrative delays.
  • Led initiatives to improve workflow processes, contributing to enhanced productivity across departments.
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
  • Served as a liaison between departments to facilitate effective communication throughout the company.
  • Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
  • Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Aided in the recruitment process by screening resumes, scheduling interviews, and assisting with candidate selection.
  • Facilitated training and onboarding for incoming office staff.
  • Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
  • Negotiated with vendors for cost savings, securing high-quality services at reduced rates.
  • Supported HR activities, facilitating hiring process by scheduling interviews and liaising with candidates.
  • Facilitated onboarding of new employees, ensuring smooth transition into company culture and workflow.
  • Fostered positive work environment, organizing team-building activities and events.

Executive Assistant/ Office Admin/ Client Success

Company Confidential
10.2019 - 06.2020
  • Saas and Service software client success coordinator for over 50 clients – first point of contact for all inquiries, video call hosting (up to 10 a day), client health reports
  • Successfully planned and executed conference in Utah for over 300 attendees, travel, event planning, registration
  • Zoho CRM management, process implementation, Slack support, VYOND video creation. Content creator, article writer for company newspaper, press releases for firm, forum moderator / creator
  • Office management, travel coordination for entire firm – local and international, lead generation
  • Implemented COVID return to office plans
  • Executive Assistant support to multiple C-Level executives (heavy calendaring, travel, registrations)
  • Recruitment, contracts, and insurance, onboarding | offboarding, vendor relations

Customer Service / Office Admin

Swagelok Austin
01.2017 - 01.2019
  • B2B complete customer management from quote process to delivery of parts. Inside sales, account management, billing, data entry, office administration and heavy inbound calls
  • Forum moderation and monitoring
  • First desk, face to face sales and support for all incoming clients

Service Manager / Project Coordinator

Service Tech AV
01.2015 - 01.2017
  • Hired as Project Coordinator to assist Project Manager and schedule installations/service calls for 10-15 technicians. Promoted to Service Manager over 2 Service Technicians in less than a year.
  • Implemented Project Management calendar to keep entire office aware of projects & calls. Scheduled all service and installation for local and long-distance installers.
  • First point of contact for all customers to filter needs and to qualify sales leads.
  • Built CRM with new customer list and maintained it with service tickets and updates. Fleetmatics: tracking software used for all vehicles. Successfully implemented vehicle maintenance reports. Handled all repairs and recalls.
  • Quickbooks: new project additions, invoicing, and product verification. All service invoicing and delinquent account reports - implementation.
  • Became responsible for all RMA's/replacements/repairs of warrantied or non-warrantied parts in the company due to my excellent phone etiquette and ability to work with vendors.
  • Successfully established new HR procedures for a non-smoking workplace, open job positions and interviews, new warranty verbage, several Service Procedures, and many new ideas on how to cut cost and save the company money

Admin/ Marketing Assistant

Classworks
01.2014 - 01.2015
  • Assistant to VP, SVP, Regional Directors and Marketing Manager, Sales Admin to 18+ Sales Reps and 20 Implementation Managers, Project Management support
  • Receptionist support and Technical/ Customer Service calls
  • Weekly Sales and IM reports - 30 day and quarterly numbers and activity
  • Trade show registration (over 1000 a year), hotel booking, dinner reservations and coordination, Large event planning and execution, Marketing/ collateral creation, print and shipment
  • Office management - supply orders, building maintenance, etc
  • SalesLogix (Sage)/ SalesForce/ CRM reports/ Google docs/ Google calendar/ Social Media

Sales Admin/ Event Planning/Back Up Receptionist

Sidel, Inc.
01.2010 - 01.2014
  • Assist ZVP and Regional Sales Manager, Sales Admin to 16+ Sales Reps
  • Travel coordination for Managers and Account Executives
  • Event planning/ Meeting coordination. Sales meetings in-house and out of state. Internal company holiday and Town Hall meetings. Trade show support, coordination and dinner planning from start to finish.
  • Special projects, Project Management support, Receptionist support and Technical/ Customer Service calls, Expense approval for all sales reps
  • Forecast and Pipeline reports – weekly/monthly

Education

Diploma -

South Gwinnett High School
Georgia

2 Years Coursework -

GA State At Perimeter College
Georgia

Skills

  • Effective workflow management
  • Process improvement specialist
  • Management & Project Coordination
  • Netsuite, Salesforce, Sage, Google Suite, Zoho, Slack, Office 365, Teams, Unanet, isolved, Amplify
  • Talent assessment
  • Training facilitation
  • Career development
  • Mentoring programs
  • Teamwork and collaboration
  • Time management
  • Attention to detail
  • Onboarding, training, and development
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Excellent communication
  • Organizational skills
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Human resources department processes
  • Coaching and mentoring

Accomplishments

  • Named first female Associate after two years of employment - one of the fastest to ever receive the opportunity.
  • Promoted from EA to Talent Development Coordinator after taking on full-cycle recruitment process as only recruiter for the company.
  • Grew firm from 39 people in 2020 to 70 in 2025.
  • Published author with experience in writing, copywriting, editing and QC for coworkers.

Timeline

Talent Development Coordinator | Internal Advisor

MWM DesignGroup
06.2024 - Current

Executive Assistant to the CEO and SVP

MWM DesignGroup
06.2020 - 05.2024

Executive Assistant/ Office Admin/ Client Success

Company Confidential
10.2019 - 06.2020

Customer Service / Office Admin

Swagelok Austin
01.2017 - 01.2019

Service Manager / Project Coordinator

Service Tech AV
01.2015 - 01.2017

Admin/ Marketing Assistant

Classworks
01.2014 - 01.2015

Sales Admin/ Event Planning/Back Up Receptionist

Sidel, Inc.
01.2010 - 01.2014

Diploma -

South Gwinnett High School

2 Years Coursework -

GA State At Perimeter College

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