Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amber Jolivette

West Salem

Summary

Dynamic professional with extensive experience in food safety and customer service, notably at Mulder Health Care Facility. Proven track record in enhancing resident satisfaction through effective meal planning and team collaboration. Skilled in inventory management and training staff, ensuring compliance with sanitation protocols while fostering a positive work environment.

Overview

16
16
years of professional experience

Work History

Assistant Dietary Manager

Mulder Health Care Facility
12.2023 - Current
  • Assisted in menu planning to meet dietary needs of residents.
  • Coordinated daily meal service, ensuring timely delivery and quality standards.
  • Monitored food inventory levels, reducing waste through efficient management practices.
  • Trained new staff on food safety protocols and kitchen procedures.
  • Collaborated with nutritionists to adapt meals for specific health conditions.
  • Implemented feedback systems to improve resident satisfaction with meal offerings.
  • Managed day-to-day operations within the dietary department, delegating tasks appropriately among team members based on skill sets and workload considerations.
  • Coordinated special events catering, providing exceptional service for guests while adhering to dietary restrictions as needed.
  • Facilitated open lines of communication between kitchen staff and healthcare providers to address concerns promptly and effectively.
  • Interviewed, hired and trained dietary personnel to provide optimal service.
  • Visited with residents to inquire about satisfaction, quality, and personal preferences.
  • Managed staff schedules and maintained adequate coverage for all shifts.

Bakery Manager

Jolivette Family Farm
03.2017 - 10.2024
  • Supervised daily bakery operations to ensure product quality and consistency.
  • Trained staff on baking techniques and food safety standards.
  • Managed inventory levels, ordering supplies to meet production demands.
  • Developed scheduling routines to optimize labor efficiency across shifts.
  • Assisted in menu development, incorporating seasonal trends and customer feedback into offerings.
  • Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
  • Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
  • Managed inventory and reduced waste, resulting in cost savings for the bakery.
  • Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
  • Maintained cleanliness and hygiene in bakery premises.
  • Maintained and controlled inventory of baked goods.
  • Managed all baking operations professionally and handled all problems confidently.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Assisted in inventory management by restocking shelves and monitoring product levels.
  • Trained new cashiers on operational procedures and best practices for efficiency.
  • Implemented cash handling procedures, ensuring compliance with financial policies.
  • Assisted with store opening and closing procedures, ensuring the bakery was ready for business on time and properly secured after hours.
  • Supported other staff members during busy times by assisting with cleaning tasks or restocking shelves as needed.
  • Contributed to increased revenue by upselling bakery items during peak business hours.
  • Boosted sales through suggestive selling of bakery products and promoting daily specials.
  • Reduced wait times for customers by quickly processing transactions while maintaining accuracy levels in an often fast-paced environment.
  • Processed cash, credit card, and gift card transactions accurately and efficiently for seamless customer experience.

Loan Customer Service Representative

Payday Loan Store
05.2014 - 08.2016
  • Provided expert guidance on loan products, ensuring clients understood terms and conditions.
  • Processed loan applications, maintaining compliance with regulatory requirements and company policies.
  • Monitored application status and proactively communicated updates to clients throughout the process.
  • Conducted regular audits of internal processes to identify areas for improvement within the loan servicing department.
  • Supported sales team efforts by providing timely information on current loan programs and promotions.
  • Process loan applications efficiently by verifying financial information and documentation.
  • Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.

Private Housekeeping Supervisor

Aunt Beas
06.2012 - 05.2014
  • Supervised daily housekeeping operations, ensuring high standards of cleanliness and organization throughout residences.
  • Trained and mentored staff on best practices in cleaning techniques and safety protocols.
  • Developed and implemented efficient scheduling systems to optimize staff productivity and resource allocation.
  • Conducted regular inspections to maintain quality control and adherence to established cleaning standards.
  • Increased overall efficiency by conducting thorough inspections of completed work to ensure consistent quality across all tasks.

Supervisor Residential House Cleaner

Tidy House Clean
05.2009 - 06.2012
  • Oversaw daily operations to ensure adherence to safety and quality standards.
  • Mentored team members, enhancing skills and promoting a collaborative work environment.
  • Streamlined workflows by implementing process improvements and standard operating procedures.
  • Coordinated scheduling and resource allocation to optimize productivity and efficiency.
  • Conduct thorough cleaning of residential spaces, ensuring high standards of cleanliness and customer satisfaction.
  • Organize and manage cleaning supplies, optimizing inventory levels for operational efficiency.
  • Train new staff on best practices for cleaning techniques and safety protocols.
  • Implement time management strategies to enhance productivity across multiple client assignments.
  • Cleaned and sanitized bathrooms, hallways, bedrooms, living rooms and kitchens.
  • Developed strong relationships with clients, earning trust through reliability and attention to detail.
  • Sanitized apartments after move-out or prior to move-in.
  • Provided excellent house cleaning and maid services to clients.

Education

General Studies

Onalaska High School
Onalaska, WI
01-2005

Skills

  • Food safety regulations
  • Sanitation protocols
  • Meal preparation
  • Patient care coordination
  • Data entry
  • Deep cleaning expertise
  • Cash register maintenance
  • Handling complaints
  • Teamwork and collaboration
  • Customer service
  • Food handling
  • Cooking

Timeline

Assistant Dietary Manager

Mulder Health Care Facility
12.2023 - Current

Bakery Manager

Jolivette Family Farm
03.2017 - 10.2024

Loan Customer Service Representative

Payday Loan Store
05.2014 - 08.2016

Private Housekeeping Supervisor

Aunt Beas
06.2012 - 05.2014

Supervisor Residential House Cleaner

Tidy House Clean
05.2009 - 06.2012

General Studies

Onalaska High School

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