Summary
Skills
Work History
Education
Timeline
Hi, I’m

Amber Jones

Seville,OH

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in fine dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Skills

  • Strong work ethic
  • Exceptional customer service
  • Multitasking and organization
  • Team player
  • Liquor, wine, and food knowledge
  • Cash handling
  • Communication
  • Reliable
  • POS systems

Work History

The Oaks Lakeside

Server
05.2018 - Current

Job overview

  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

The Oaks Lakeside

Bartender
05.2018 - Current

Job overview

  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.

Baxters Bar

FOH Manager
08.2012 - 12.2017

Job overview

  • Developed strong relationships with suppliers, negotiating favorable terms and pricing.
  • Developed unique events and special promotions to drive sales.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled customer complaints professionally, resolving issues promptly and effectively.
  • Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
  • Performed cash handling activities and secured nightly bank deposits.

The Boulder Chophouse and Tavern

Server
01.2008 - 05.2012

Job overview

  • Served upscale food and beverages promptly with focused attention to customer needs.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Education

Stark State College
Canton, OH

Associate of Arts from General Studies

Timeline

Server

The Oaks Lakeside
05.2018 - Current

Bartender

The Oaks Lakeside
05.2018 - Current

FOH Manager

Baxters Bar
08.2012 - 12.2017

Server

The Boulder Chophouse and Tavern
01.2008 - 05.2012

Stark State College

Associate of Arts from General Studies

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Amber Jones