Amber Jones
Lufkin,TX
Summary
Astute healthcare professional with 11 years of experience. A detail-oriented and organized individual who exemplifies professionalism and an ability to manage multiple tasks at any given moment. Demonstrated history of improving performance metrics while ensuring high customer satisfaction and a positive company image. Highlighted leadership qualities and the ability to work with individuals from varying backgrounds while promoting team values. Eager for professional growth and the opportunity to apply extensive healthcare and management experience in a challenging environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
East Texas Behavioral Healthcare Network
Lufkin, TX
04.2019 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development, and continuing education to employees.
- Successfully negotiated client contract renewals to create increased revenue.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Generated revenue and reduced costs by recommending innovative alternatives.
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
- Reviewed internal systems and organized training plans to address areas in need of improvement.
- Compiled research data and gave professional presentations highlighting finds and recommended optimizations.
- Analyzed revenues, expenditures, and cash management for 2 programs.
- Executed financial controls, procedures, systems, and forecasting techniques to evaluate budget status.
- Oversaw inventory replenishment strategies and processes for programs.
- Brought inventory discrepancies from $60,000 monthly to under $10.00 monthly.
- Took the program from consistently being $20,000 in the red to producing profit every month within 6 months.
- Identified, targeted, and delivered opportunities to make valuable contributions to strategic business objectives.
- Scheduled and participated in meetings to discuss project progress and identify solutions to bottlenecks.
Financial Coordinator
Oceans Behavioral Hospital
Lufkin, Texas
06.2018 - 04.2019
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Explained insurance benefits, fees and procedures to patients.
- Completed required documentation for continued therapy coverage for court mandated patients.
- Answered inquiries from patient/families regarding judicial procedures, court appearances and trial dates.
- Examined legal documents submitted to courts for adherence to laws and court procedures.
- Identified issues, analyzed information and provided solutions to problems.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Evaluated patient histories, complaints and current symptoms.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
Pharmacy Technician
Loper's Family Pharmacy
Huntington, TX
07.2013 - 06.2018
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
- Restocked automated medication dispensing equipment.
- Communicated instructions to patients or caregivers about proper use and storage of drugs.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Maintained payroll information by calculating, collecting and entering data.
- Processed new hire paperwork and documents.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Arranged rapid office equipment repair and maintenance with vendors.
- Coached new employees on administrative procedures, company policies and performance standards.
Education
MBA - Healthcare Management
Western Governors University
Salt Lake City, UT02.2022
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT04.2020
Associate of Applied Science - Business
Angelina College
Lufkin, TX08.2017
Skills
- Budget Planning
- Verbal and Written Communication
- Data Analysis
- Policy and Program Development
- Critical Thinking
- Strategic Planning
- Advanced MS Office Skills
- Multitasking Abilities
- Relationship Management
- Public Speaking
- Project Management
Certification
- CNP - Certified Notary Public
- CPhT - Certified Texas State Board of Pharmacy Technician
- CPhT - Certified National Pharmacy Technician
Timeline
Pharmacy Manager
East Texas Behavioral Healthcare Network
04.2019 - Current
Financial Coordinator
Oceans Behavioral Hospital
06.2018 - 04.2019
Pharmacy Technician
Loper's Family Pharmacy
07.2013 - 06.2018
MBA - Healthcare Management
Western Governors University
Bachelor of Science - Business Management
Western Governors University
Associate of Applied Science - Business
Angelina College
- CNP - Certified Notary Public
- CPhT - Certified Texas State Board of Pharmacy Technician
- CPhT - Certified National Pharmacy Technician
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