Amber Jones
Shepherdstown,WV
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and project manager. Talented in accurately handling money, monitoring performance and resolving customer concerns in fast-paced environments. Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements.
Overview
9
9
years of professional experience
Work History
Cashier Team Lead
Weis Markets Inc
01.2018 - 12.2023
- Communicated with customers and team members to solve problems.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Received and processed customer payments.
- Restocked and organized merchandise in front lanes.
- Quickly and accurately counted drawers at start and end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Trained team members on cash register operation and cash handling.
- Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
- Increased customer loyalty and retention.
- Supervised cashiers to boost customer service levels, check accurate balance for transactions and promote smooth operations.
- Interpreted and enforced operating instructions, procedures and safety rules.
- Educated employees on register use, merchandising, and customer service.
- Maintained stock to meet expected customer demand.
Food Runner
McDonald's
12.2022 - 01.2023
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
- Collaborated well with other food runners to deliver orders accurately.
- Cleaned and sanitized food preparation and serving areas.
- Greeted customers and provided outstanding customer service.
- Garnished dishes and quickly delivered items to customers, minimizing wait times.
Bakery Assistant
Weis
01.2018 - 12.2022
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Operated commercial kitchen equipment and tools.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Followed production chart to keep hot, fresh products available daily.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Approved products before sale to maintain highest level of quality control.
- Assisted up to [Number] customers per day with helpful attitude and positive approach.
- Lifted and moved items weighing over [Number] pounds using proper lifting techniques.
- Created new bakery menu items to appeal to new and existing customers.
- Maintained tidy and organized work area to comply with cleanliness standards.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Measured and mixed ingredients accurately to assist in baking process.
- Inspected goods to establish accurate pricing and labeling.
- Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
- Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Laborer
Frederick Concrete
01.2015 - 03.2016
- Worked alongside team to accomplish work goals according to schedule.
- Understood and followed verbal and written instructions to complete work correctly.
- Maintained organized and clean work areas at all times on job sites.
- Loaded, unloaded, and moved material to and from storage and production areas.
Education
High School Diploma -
Francis Scott Key High School
Union Bridge, MD07.2011
Skills
- Heavy Lifting
- Policy Enforcement
- Store Opening and Closing
- Cash Drawer Reconciliation
- Positive Attitude
- Adaptability and Dependability
- Flexible Schedule
- Customer Service
- Team Leadership
- Safety Rules
- Opening and Closing Procedures
- Merchandising Guidelines
- Loss Prevention
Timeline
Food Runner
McDonald's
12.2022 - 01.2023
Cashier Team Lead
Weis Markets Inc
01.2018 - 12.2023
Bakery Assistant
Weis
01.2018 - 12.2022
Laborer
Frederick Concrete
01.2015 - 03.2016
High School Diploma -
Francis Scott Key High School