Amber Jones
Indianapolis,United States
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
18
18
years of professional experience
Work History
Owner & Supervisor of Operations
Center Of Attention
10.2015 - Current
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Reduced expenses for the department by optimizing resource allocation and closely monitoring budgets.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Coordinated cross-functional teams, ensuring successful completion of projects and meeting deadlines.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
Medical Assistant
University Heights Health & Living Community
02.2008 - Current
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Administered medications and treatment to patients and monitored responses while working with healthcare teams to adjust care plans.
- Audited charts and reviewed clinical documents to verify accuracy.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
Production Line Leader
CTB McGraw Hill
02.2006 - 09.2010
- Enhanced production efficiency by implementing strategic line management and optimizing workflow processes.
- Reduced downtime through proactive maintenance scheduling and regular equipment inspections.
- Maintained high-quality standards by closely monitoring production line outputs and identifying areas for improvement.
- Streamlined communication between team members, promoting a collaborative work environment focused on achieving goals.
- Increased overall output with effective resource allocation and employee skill development initiatives.
Education
GED -
Independence Job Corps
Indianapolis05.2005
Skills
- Maintenance Oversight
- Recruitment and hiring
- Budget Planning
- Staff Evaluation
- Facilities Maintenance
- Bookkeeping
- Staff Management
- Effective Communication
- Data Entry
- Problem-solving aptitude
- Team Collaboration
Timeline
Owner & Supervisor of Operations
Center Of Attention
10.2015 - Current
Medical Assistant
University Heights Health & Living Community
02.2008 - Current
Production Line Leader
CTB McGraw Hill
02.2006 - 09.2010
GED -
Independence Job Corps
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