Amber Jones
Middletown,OH
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
4
4
years of professional experience
Work History
Store Manager
Family Dollar
Middletown, OH
04.2020 - 04.2024
- Developed strategies to maximize sales and profitability.
- Assessed operational efficiency of the store's departments.
- Established customer service standards and monitored staff compliance.
- Managed daily banking activities such as deposits and withdrawals.
- Maintained accurate records of employee performance reviews.
- Updated POS system with new products and promotional offers.
- Resolved customer complaints in a timely manner.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Ensured compliance with safety regulations and company policies.
- Performed regular price checks to ensure competitive pricing.
- Recruited, trained and supervised new employees.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
Franklin High School
Franklin, OH05-2008
Skills
- Store operations oversight
- Revenue Generation
- Promotional planning
- Project Management
- Report Generation
- Operations Management
- Loss Prevention
- Customer Service Management
- Talent Recruitment
- Cash Management
- MS Office proficient
- Multitasking and Organization
- Store opening and closing procedures
- Outstanding communication skills
- Employee Scheduling
References
References available upon request.
Timeline
Store Manager
Family Dollar
04.2020 - 04.2024
High School Diploma -
Franklin High School