Amber Jones
Springville,AL
Summary
With 8+ years of customer service experience in both the restaurant and medical field, I have always had a desire for working in an environment that relies on customer service and face to face interactions. My most recent work experience was as a medical receptionist in a high volume, fast paced orthopedic office. Proficient in NextGen EHR System to manage over 1500 patients weekly across 18 specialty physicians. Strong background in customer service, appointment scheduling, data entry, and orthopedic terminology. I possess a high level of organization and multitasking skills, with a focus on ensuring a smooth and efficient patient experience. I am a quick hands on learner and will make an excellent addition to any team!
Overview
7
7
years of professional experience
Work History
Medical Receptionist
MidJersey Orthopaedics
02.2023 - 07.2024
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining polite and professional demeanor.
- Contributed to positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.
- Obtained payments from patients and scanned identification and insurance cards.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Managed approximately 100+ calls and faxes per day from patients, hospitals, and other facilities.
Assistant Restaurant Manager
Ginny's Cafe
08.2019 - 03.2020
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
- Assisted with menu development, resulting in a diverse and appealing selection for patrons.
- Maintained positive relationships with vendors to ensure timely delivery of high-quality products at competitive prices.
- Coordinated with kitchen staff to ensure timely preparation and delivery of dishes, maintaining high customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Purchased food and cultivated strong vendor relationships.
- Managed team of up to 5 restaurant staff, maintaining exceptional customer service and quality standards.
Server
Ginny's Cafe
03.2017 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with approximately 150 customers per day.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
High School Diploma -
Delaware Valley Regional High School
Frenchtown, NJ06.2018
Skills
- Front Desk Operations
- Telephone Etiquette
- Appointment Scheduling
- Orthopedic Terminology
- HIPAA Compliance
- Insurance Verification
- Payment Collection
- Referral Verification
- Proficient in NextGen EHR/EMR
- Data Entry
- Strong Work Ethic
- Exceptional customer service
Timeline
Medical Receptionist
MidJersey Orthopaedics
02.2023 - 07.2024
Assistant Restaurant Manager
Ginny's Cafe
08.2019 - 03.2020
Server
Ginny's Cafe
03.2017 - 03.2020
High School Diploma -
Delaware Valley Regional High School
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