Summary
Overview
Work History
Education
Skills
Timeline
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Amber Jones

Sunbury,PA

Summary

Dynamic Service Advisor with a proven track record at Susquehanna Valley RV, enhancing customer satisfaction through expert service recommendations and efficient scheduling. Skilled in vehicle assessment and adept at handling customer complaints, I excel in optimizing service workflows and fostering strong client relationships, ensuring timely repairs and loyalty.

Overview

16
16
years of professional experience

Work History

Service Advisor

Susquehanna Valley RV
04.2018 - Current
  • Provided expert guidance on RV service options, enhancing customer satisfaction and loyalty.
  • Coordinated with technicians to ensure timely repairs and maintenance, optimizing workflow efficiency.
  • Managed customer inquiries and appointment scheduling, improving overall service response times.
  • Developed comprehensive service recommendations based on thorough vehicle inspections, increasing service accuracy.

Machine Operator

Autoneum North America
04.2016 - 04.2018
  • Monitored production processes to ensure compliance with safety and quality standards.
  • Operated advanced manufacturing machinery to produce high-quality automotive components.
  • Collaborated with team members to optimize workflow and reduce production downtime.
  • Maintained accurate records of production output and machine performance metrics.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Complied with company and OSHA safety rules and regulations.

Department Manager

Petco Animal Supplies Stores Inc.
05.2013 - 04.2016
  • Streamlined departmental operations, enhancing workflow efficiency and reducing bottlenecks.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Implemented quality control measures, ensuring compliance with industry standards and enhancing service delivery.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Executed training programs, mentoring staff to elevate skill levels and productivity.

Team Lead

SPCA Danville
10.2009 - 03.2013
  • Led team in achieving operational goals through effective workflow management and resource allocation.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

Education

General Studies

Shikellamy
Sunbury, PA
06-2007

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Excellent communication
  • Service estimates
  • Handling customer complaints
  • Price quoting
  • Service scheduling
  • Repairs scheduling
  • Warranty claims process management
  • Service order flow

Timeline

Service Advisor

Susquehanna Valley RV
04.2018 - Current

Machine Operator

Autoneum North America
04.2016 - 04.2018

Department Manager

Petco Animal Supplies Stores Inc.
05.2013 - 04.2016

Team Lead

SPCA Danville
10.2009 - 03.2013

General Studies

Shikellamy

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