Amber Jones
Sunbury,PA
Summary
Dynamic Service Advisor with a proven track record at Susquehanna Valley RV, enhancing customer satisfaction through expert service recommendations and efficient scheduling. Skilled in vehicle assessment and adept at handling customer complaints, I excel in optimizing service workflows and fostering strong client relationships, ensuring timely repairs and loyalty.
Overview
16
16
years of professional experience
Work History
Service Advisor
Susquehanna Valley RV
Selinsgrove, PA
04.2018 - Current
- Provided expert guidance on RV service options, enhancing customer satisfaction and loyalty.
- Coordinated with technicians to ensure timely repairs and maintenance, optimizing workflow efficiency.
- Managed customer inquiries and appointment scheduling, improving overall service response times.
- Developed comprehensive service recommendations based on thorough vehicle inspections, increasing service accuracy.
Machine Operator
Autoneum North America
Bloomsburg, PA
04.2016 - 04.2018
- Monitored production processes to ensure compliance with safety and quality standards.
- Operated advanced manufacturing machinery to produce high-quality automotive components.
- Collaborated with team members to optimize workflow and reduce production downtime.
- Maintained accurate records of production output and machine performance metrics.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Complied with company and OSHA safety rules and regulations.
Department Manager
Petco Animal Supplies Stores Inc.
Bloomsburg, PA
05.2013 - 04.2016
- Streamlined departmental operations, enhancing workflow efficiency and reducing bottlenecks.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Implemented quality control measures, ensuring compliance with industry standards and enhancing service delivery.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Executed training programs, mentoring staff to elevate skill levels and productivity.
Team Lead
SPCA Danville
Danville, PA
10.2009 - 03.2013
- Led team in achieving operational goals through effective workflow management and resource allocation.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
Education
General Studies
Shikellamy
Sunbury, PA06-2007
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Excellent communication
- Service estimates
- Handling customer complaints
- Price quoting
- Service scheduling
- Repairs scheduling
- Warranty claims process management
- Service order flow
Timeline
Service Advisor
Susquehanna Valley RV
04.2018 - Current
Machine Operator
Autoneum North America
04.2016 - 04.2018
Department Manager
Petco Animal Supplies Stores Inc.
05.2013 - 04.2016
Team Lead
SPCA Danville
10.2009 - 03.2013
General Studies
Shikellamy