Amber Jones
Queens,USA
Summary
Innovative professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success with a positive attitude and commitment to continuous learning and growth.
Overview
4
4
years of professional experience
Work History
Behavioral Health Specialist
St. Xaviers Home Care Services
Queens, NY
09.2025 - Current
- Developed and implemented individualized care plans to meet client needs.
- Conducted assessments to evaluate behavioral health conditions and treatment progress.
- Provided crisis intervention and support for clients experiencing acute distress.
- Advocated for client rights and access to appropriate mental health resources.
Operations Assistant Manager
The Kingdom Cove
Queens, NY
08.2023 - Current
- Coordinated daily operational activities to enhance workflow efficiency.
- Assisted in inventory management and procurement processes, ensuring timely supply availability.
- Implemented process improvements that streamlined administrative tasks and reduced turnaround times.
- Maintained accurate records and documentation, supporting compliance with organizational policies.
Intern - Employment Services
Exodus Transitional Community
New York, NY
09.2024 - 08.2025
- Assist with group facilitations of up to 25 clients who have been impacted by the criminal justice system.
- Provided clients with resources within the organization and guided clients with external resources.
- Managed generalized office administration duties, including document formation, sending faxes, scanning, filing, resume creation, and other tasks as needed.
- Conducted qualitative and quantitative research in conjunction with the graduate school's constructive action.
- Collaborated with team members to streamline case management processes for improved efficiency.
Youth Specialist
SHELTERING ARMS CHILDREN & FAMILY SERVICES
Bronx, NY
04.2022 - 08.2023
- Provided direct supervision to twelve youth residents in a non-secure facility; co-facilitated weekly integrated treatment model meetings with youth residents.
- Completed behavior assessments weekly and log reports daily; completed incident reports as needed.
- Ensured all proper protocols and guidelines from ACS, OCFS, and Sheltering Arms were followed.
Education
Master of Public Administration -
Metropolitan College of NY
New York, NY05.2026
CASAC-T -
TARP, Inc
New York, NY10.2026
Certificate of Completion - Introduction to Nonprofit Administration
BMCC
New York, NY11.2024
Bachelor of Arts - Political Science
CUNY Queens College
Queens, NY06.2021
Skills
- Project Management
- Quantitative research
- Data collection and analysis
- Client relationship management
- Client coping mechanisms
- Cross-functional collaboration
- Workflow optimization
- Organizational management
- Attention to detail
- Strong analytical skills
Timeline
Behavioral Health Specialist
St. Xaviers Home Care Services
09.2025 - Current
Intern - Employment Services
Exodus Transitional Community
09.2024 - 08.2025
Operations Assistant Manager
The Kingdom Cove
08.2023 - Current
Youth Specialist
SHELTERING ARMS CHILDREN & FAMILY SERVICES
04.2022 - 08.2023
Master of Public Administration -
Metropolitan College of NY
CASAC-T -
TARP, Inc
Certificate of Completion - Introduction to Nonprofit Administration
BMCC
Bachelor of Arts - Political Science
CUNY Queens College