Amber Jones
Dallas,TX
Summary
Project management and operations professional with 10+ years of multifamily real estate experience and 3+ years supporting enterprise technology initiatives. Skilled in coordinating project lifecycles, tracking deliverables, facilitating stakeholder communication, creating documentation, and supporting successful implementations. Experienced bridging business, technical, and operational teams to drive projects from planning through execution.
Overview
9
9
years of professional experience
Work History
Business Systems Analyst (Application Analyst II)
American Homes 4 Rent
Dallas, TX
12.2022 - 12.2025
- Acted as a liaison between business stakeholders and engineering teams to gather, analyze, and translate requirements into functional system enhancements within Microsoft Dynamics CRM
- Managed and prioritized 1–10 weekly incident and enhancement tickets using JIRA, ensuring timely resolution and alignment with business needs
- Facilitated requirements gathering sessions, working meetings, and stakeholder discussions to clarify system issues and define optimal solutions
- Led User Acceptance Testing (UAT) efforts across DEV, SIT, QA, and production environments, ensuring successful deployments and minimizing post-release defects
- Analyzed business workflows and implemented system improvements that enhanced data accuracy and user efficiency (ex: location-based pricing enhancements using latitude/longitude fields)
- Created process maps, documentation, and training materials to support system changes and improve user adoption across multiple business units
- Collaborated with project managers, developers, and vendors to coordinate system upgrades, releases, and production support activities
- Investigated and resolved system issues, reducing operational disruptions and improving overall application performance
Online Sales | Home Advisor
Zillow Group
Dallas, TX
09.2021 - 08.2022
- Managed and analyzed a high-volume sales pipeline, identifying trends and opportunities to improve conversion rates and customer experience
- Collaborated cross-functionally with internal teams to streamline workflows and optimize the end-to-end sales process
- Utilized Salesforce, Slack, and Zoom to track customer interactions, manage leads, and facilitate communication across teams
- Evaluated customer needs and provided tailored solutions, improving engagement and overall client satisfaction
- Consistently exceeded performance metrics by leveraging data insights and refining outreach strategies
- Educated clients on complex processes (home buying and financing), translating technical and financial concepts into user-friendly guidance
Refinance Funding Analyst
Capital One
Plano, TX
10.2020 - 07.2021
- Analyzed and validated loan documentation to ensure accuracy, compliance, and alignment with underwriting guidelines
- Identified data discrepancies and performed root cause analysis to improve data quality and reduce processing errors
- Collaborated with third-party vendors and internal teams to verify financial data and resolve inconsistencies
- Supported process improvement initiatives by identifying inefficiencies and recommending workflow enhancements
- Contributed to quality control efforts by auditing documentation and ensuring adherence to regulatory standards
POS Support Specialist | Inventory Management
American Golf
Dallas, TX
06.2019 - 07.2020
- Provided remote technical support and troubleshooting for POS systems across 40+ locations, ensuring minimal operational disruption
- Logged, tracked, and resolved system issues using CRM and ticketing tools, improving response times and issue resolution efficiency
- Collaborated with IT teams to investigate and resolve complex system issues, supporting data integrity and system reliability
- Managed inventory systems, including SKU creation and maintenance, ensuring accurate system data and reporting
- Developed training materials and guided end users on system functionality and troubleshooting best practices, improving user adoption and reducing repeat issues
Residential Leasing Agent
Pinnacle Property Managment
Dallas, TX
12.2018 - 06.2019
- Managed lease agreements, ensuring compliance with company policies and local regulations.
- Developed strong relationships with clients, enhancing tenant satisfaction and retention rates.
- Led implementation of a new resident package management system across the property.
- Coordinated vendors, internal teams, and stakeholders throughout project execution.
- Assisted with communication planning, and rollout activities.
- Created documentation, procedures, and training materials.
- Trained staff and residents on system adoption and usage.
Leasing Specialist
Billingsley Company
Dallas, TX
04.2017 - 12.2018
- Facilitated leasing processes, ensuring compliance with company policies and local regulations.
- Supported operations for a 1,500-unit multifamily community.
- Conducted property tours, showcasing amenities and features to prospective tenants.
- Coordinated resident experience initiatives and community projects.
- Managed maintenance workflows and operational documentation.
- Trained new team members and supported onboarding efforts.
- Maintained high occupancy and resident retention goals
Property Manager
Prodigy Property Management
Spokane, WA
09.2016 - 03.2017
- Managed property leasing processes, ensuring timely tenant placements and lease renewals.
- Oversaw property maintenance schedules, coordinating with vendors to ensure quality service delivery.
- Managed multifamily property improvement projects from planning through completion.
- Coordinated contractors, vendors, residents, and city inspectors to support project needs.
- Managed budgets, tracked expenses, and maintained operational documentation.
- Oversaw contractor bids and supervised renovation projects.
- Developed and implemented marketing strategies to enhance property visibility and attract potential tenants.
- Conducted regular property inspections, identifying areas for improvement and enhancing overall tenant satisfaction.
Education
PMP - Project Management
Syracuse University
Syracuse, NY12.2026
Texas Real Estate License - undefined
Champions School of Real Estate
01.2019
Bachelor of General Studies - undefined
University of Arkansas Pine Bluff
01.2014
Skills
- Requirements Gathering & Analysis
- Business Process Mapping
- Stakeholder Engagement
- User Acceptance Testing (UAT)
- Vendor Management
- Incident & Enhancement Management
- Root Cause Analysis
- CRM Systems (Microsoft Dynamics)
- JIRA & Backlog Management
- Project Lifecycle Support
- Project Coordination
- Timeline & Milestone Tracking
- Deliverables Management
- Risk & Issue Tracking
- Process Improvement & Documentation
- Cross-functional Communication & Collaboration
- Agile & Scrum methodologies
- SDLC
Systems
- Yardi Voyager
- Teams
- Microsoft Dynamics 365 CRM
- Microsoft Office Suite
- Jira
- Salesforce
- NICE CXone
- Workday
- ADP
- Miro
- Enterprise Architect
Timeline
Business Systems Analyst (Application Analyst II)
American Homes 4 Rent
12.2022 - 12.2025
Online Sales | Home Advisor
Zillow Group
09.2021 - 08.2022
Refinance Funding Analyst
Capital One
10.2020 - 07.2021
POS Support Specialist | Inventory Management
American Golf
06.2019 - 07.2020
Residential Leasing Agent
Pinnacle Property Managment
12.2018 - 06.2019
Leasing Specialist
Billingsley Company
04.2017 - 12.2018
Property Manager
Prodigy Property Management
09.2016 - 03.2017
Texas Real Estate License - undefined
Champions School of Real Estate
Bachelor of General Studies - undefined
University of Arkansas Pine Bluff
PMP - Project Management
Syracuse University