Amber Jordan
Memphis,TN
Summary
Compassionate Certified Nursing Assistant diligent about serving patients medical and personal needs. Focused on delivering high quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.
Overview
7
7
years of professional experience
Work History
Patient Care Certified Nursing Assistant
Regional One Medical Center
Memphis, TN
09.2024 - Current
- Assisted patients with daily living activities, resulting in increased comfort and mobility.
- Maintained accurate patient records, ensuring efficient communication among healthcare team members.
- Monitored vital signs and reported any abnormalities to the nursing staff for prompt intervention.
- Assisted in the admission process of new patients, gathering necessary information and preparing rooms for occupancy.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Answered patient call signals and signal lights to determine patients needs
Certified Nursing Assistant
Collierville Nursing and Rehabilitation
Collierville, TN
05.2024 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Behavioral Health Assistant
TrustPoint Hospital
Murfreesboro, TN
03.2024 - 05.2024
- Assisted clinicians in developing behavior modification strategies aimed at improving overall quality of life for individuals struggling with chronic mental health conditions such as anxiety or depression.
- Collaborated with multidisciplinary team members to develop comprehensive treatment plans that addressed patients'' behavioral health needs holistically.
- Improved patient outcomes by implementing evidence-based treatment plans and interventions.
- Developed strong rapport with patients through active listening skills and genuine empathy for their struggles, establishing trust necessary for successful therapeutic relationships.
Patient Care Technician
Baptist Memorial Hospital
Southhaven, MS
08.2023 - 03.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Front and Back Office Medical Assistant
The Kidney Group of Memphis
Memphis, TN
02.2018 - 08.2023
- Assisted office manager with tracking inventory and restocking examination rooms and stations.
- Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
- Increased patient comfort levels with attentive listening skills while obtaining medical histories and addressing any questions or concerns they may have had.
- Enhanced the overall patient experience with friendly service at reception while managing phones lines promptly to answer inquiries or book appointments efficiently.
- Triaged patients in-person and via telephone to help optimize clinical resources.
- Created new patient charts and scanned documentation before and after appointments into EHR system.
- Ensured optimal clinic operations by coordinating staff schedules, handling supply orders, and monitoring inventory levels.
- Comforted patients by anticipating patients' anxieties, answering patients' questions and maintaining reception area.
Education
Certificate - Nursing Assistant
NHC Adams Place
Murfreesboro, TN04-2023
Certificate - Medical Assistant
Fortis Institute
Nashville, TN02-2023
Graduate Certificate - Medical Assistant
Concorde Career College
Memphis, TN10-2018
Skills
- Basic Life Support
- Vital signs monitoring
- Medical terminology
- Patient Care
- HIPAA Compliance
- Activities of Daily Living ADL Support
- Care Monitoring
- Patient-focused care
- Phlebotomy
- Proper Sterilization Techniques
- Customer Service
- Electrocardiography (EKG)
Timeline
Patient Care Certified Nursing Assistant
Regional One Medical Center
09.2024 - Current
Certified Nursing Assistant
Collierville Nursing and Rehabilitation
05.2024 - Current
Behavioral Health Assistant
TrustPoint Hospital
03.2024 - 05.2024
Patient Care Technician
Baptist Memorial Hospital
08.2023 - 03.2024
Front and Back Office Medical Assistant
The Kidney Group of Memphis
02.2018 - 08.2023
Certificate - Nursing Assistant
NHC Adams Place
Certificate - Medical Assistant
Fortis Institute
Graduate Certificate - Medical Assistant
Concorde Career College