Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Amber J. Ross

Orangeburg,SC

Summary

Over 20+ years of Customer Support, Scheduling, Management and B2B Networking. Resourceful Outreach Coordinator known for high productivity and efficient task completion. Possess specialized skills in community engagement, event planning, and stakeholder communication. Excel in leadership, adaptability, and interpersonal communication, ensuring successful project outcomes and strong community relationships.

Overview

16
16
years of professional experience

Work History

MANAGER

Edisto Beer Garden
Orangeburg, SC
03.2024 - Current
  • Managed the full employee lifecycle from recruitment to job assignment.
  • Assessed achievements and areas of concern for subsequent rewards or reprimands.
  • Handled and resolved customer issues efficiently.
  • Guaranteed compliance with regulations at both federal and state levels.
  • Maintain the website and all social media.
  • Booked various entertainment services.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Met community outreach goals through lead generation and conversion.
  • Created and maintained detailed records of outreach activities, including contact lists, event calendars, and program outcomes.
  • Implemented community outreach and engagement plans to reach our community.
  • Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.
  • Attended networking events as a representative of the organization.

GENERAL MANAGER/OWNER-OPERATOR

Puro Lounge
Columbia, SC
10.2018 - 01.2024
  • Maintained highly visibility in order to greet and provide white glove level service to members and guests modeling the same expectation for all front line service staff on the floor
  • Conducted orientation and training for new staff and maintained service standards
  • Ensured established policies and procedures for club operations, including dress code was maintained and adhered to
  • Ensured all legal requirements were consistently adhered to including wage and hour and federal, state and local laws pertaining to alcoholic beverages
  • Addressed member and guest concerns
  • Maintained cleanliness and organization standards of designated food service and storage areas and conducted regular inspections to ensure standards were maintained
  • Inspected to ensure that all safety, sanitation, energy management, preventive maintenance and other standards were consistently met
  • Oversaw ordering, requisitions and inventory system establishment.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Attended networking events as a representative of the organization.
  • Developed relationships with local businesses, government agencies, schools, and other organizations to increase visibility of programs.

INSURANCE SALES AGENT

AllState
Remote
03.2021 - 02.2022
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
  • Developed strong relationships with clients through consistent communication and exceptional customer service
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets
  • Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling
  • Generated quotes and proposals for clients to match individual needs
  • Enhanced sales pipeline by targeting potential customers in various markets and utilizing effective marketing strategies
  • Expanded client base by generating referrals from satisfied customers and networking within the community
  • Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport
  • Acted as consultant to community programs by interpreting regulations and policies.
  • Implemented community outreach and engagement plans to reach vulnerable communities.

INSURANCE SALES AGENT

State Farm
Hybrid
02.2020 - 02.2021
  • Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs
  • Contributed to agency success by consistently meeting or exceeding monthly sales targets
  • Developed sales strategies to increase sales of insurance policies
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs
  • Effectively managed multiple accounts simultaneously, prioritizing tasks based on urgency and importance
  • Met with prospective clients to discuss insurance needs and provide solutions

CIGAR ATTENDANT

Tailored Smoke Cigar Lounge
Charlotte, NC
03.2016 - 11.2018
  • Responsible for cigar sales
  • Offered a high level of customer service to patrons
  • Built relationships with members, staff and vendors
  • Built social media content

CERTIFIED PHARMACY TECHNICIAN

Bryan Psychiatric Pharmacy
Columbia, SC
08.2012 - 01.2016
  • Work in hospital pharmacy under the supervision of a pharmacist to provide mental health patients with medication for management of physicians orders
  • Efficiently prepared medication orders as requested by hospital staff physicians for patients
  • Filled prescriptions as requested by hospital physicians for admitted patients

CERTIFIED PHARMACY TECHNICIAN

CVS Pharmacy
Irmo/Sumter, SC
06.2009 - 03.2013
  • Delivered exceptional customer engagement at prescription counters.
  • Facilitated seamless communication by managing call screening with a positive approach.
  • Processed third-party insurance claims for reimbursement of pharmaceuticals.
  • Evaluated prescription and refill requests for accuracy and completeness.
  • Teamed with peers, technicians and pharmacists to prioritize and complete orders.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Established and updated patient profiles, medications and insurance details.
  • Participated in pharmacy inventory management, including tracking expiration dates and removing outdated medications.

Education

Desktop and Server Administration - CompTIA A+, CompTIA Network+, CompTIA ITIL, CompTIA Cloud+, CompTIA Server+, CompTIA Security

Midlands Technical College
Columbia, South Carolina
05.2022

Associates in Science Degree - Biology

University of South Carolina
Sumter, South Carolina
05.2015

Skills

  • Customer service
  • Team leadership
  • Time management
  • Staff training and development
  • Task delegation
  • Documentation and reporting
  • Strategic planning
  • Operations management
  • Customer relationship management (CRM)
  • Business administration
  • Product Management
  • Recruiting
  • Outreach initiatives
  • Continuous improvement
  • Program performance
  • Financial Management
  • Expense Tracking
  • Brand Management
  • Nonprofit experience
  • Community engagement
  • Onboarding management
  • Staff training
  • Time management abilities
  • Team collaboration
  • Social media management
  • Public speaking
  • Event planning

References

References available upon request.

Timeline

MANAGER

Edisto Beer Garden
03.2024 - Current

INSURANCE SALES AGENT

AllState
03.2021 - 02.2022

INSURANCE SALES AGENT

State Farm
02.2020 - 02.2021

GENERAL MANAGER/OWNER-OPERATOR

Puro Lounge
10.2018 - 01.2024

CIGAR ATTENDANT

Tailored Smoke Cigar Lounge
03.2016 - 11.2018

CERTIFIED PHARMACY TECHNICIAN

Bryan Psychiatric Pharmacy
08.2012 - 01.2016

CERTIFIED PHARMACY TECHNICIAN

CVS Pharmacy
06.2009 - 03.2013

Desktop and Server Administration - CompTIA A+, CompTIA Network+, CompTIA ITIL, CompTIA Cloud+, CompTIA Server+, CompTIA Security

Midlands Technical College

Associates in Science Degree - Biology

University of South Carolina

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