Amber J. Skrent

Oversaw operations of five dialysis clinics in Northern Michigan, driving performance improvement through KPIs and metrics.

• Directed daily operations by implementing short-term and long-term strategies for business plan achievement.
• Provided leadership to team members, ensuring the timely completion of tasks to high standards.
• Developed operational procedures to maintain compliance with quality standards across clinics.
• Conducted performance appraisals for team members, offering feedback and identifying improvement areas.

• Provided one-on-one and group clinical education for healthcare professionals on proper patient care techniques.
• Conducted training sessions to strengthen clinical skills of nursing personnel, improving patient care quality.
• Provided clinical support as subject matter expert during COVID pandemic, guiding staff in best practices for patient management.
• Facilitated orientation sessions for new hires, ensuring familiarity with clinical environment and policies.
• Used individualized instruction techniques to educate students on patient observation, assessment, decision-making, and health teaching.

• Opened a de novo clinic with three consecutive citation-free surveys
• Implemented quality improvement initiatives that enhanced patient safety and improved service delivery.
• Managed patient care and clinic services, overseeing financial management, quality assurance, safety, risk management, and facility maintenance.
• Oversaw quality assurance processes and facility maintenance to uphold high operational standards.
• Received recognition for achieving top quality standards in clinic operations.
• Chosen by leadership to attend the first CM Mentor training

• Established de novo clinic achieving citation-free initial survey
• Oversaw daily clinic operations and ensured compliance with healthcare regulations.
• Managed staff scheduling and coordinated patient care activities efficiently.
• Developed training programs for new employees to enhance service delivery.

• Managed medication administration and monitored patient responses for optimal health outcomes.
• Administered medications and managed intravenous therapies to ensure patient safety.
• Collaborated with interdisciplinary teams to develop comprehensive patient care plans.
• Coordinated treatment plans across disciplines to enhance patient care delivery.
• Conducted regular assessments of patient health status and needs to inform interventions.
• Facilitated effective communication between patients, families, and healthcare providers.
• Delegated tasks among staff based on individual qualifications to improve efficiency.

• Performed assessments of patients' physical condition upon admission to the facility.
• Conducted staff training on best practices in patient care and safety protocols to enhance team competency and patient safety.
• Supported recovery efforts after Hurricane Katrina by delivering critical aid and resources to affected individuals.
• Collaborated with healthcare professionals to develop comprehensive care strategies.

• Administered patient care and dialysis treatments, ensuring safety and comfort for patients in a clinical setting.
• Collaborated with physicians, nurses, therapists, social workers and other healthcare professionals to develop individualized treatment plans for each patient.
• Collaborated with healthcare teams to develop individualized patient care plans.
• Educated patients on dialysis processes and lifestyle management strategies, empowering them to manage their health effectively.
• Documented patient progress notes in electronic medical record system, facilitating accurate communication among healthcare team.

• Assessed patients for signs or symptoms of complications associated with hemodialysis treatments.
• Collaborated with healthcare professionals to coordinate and enhance comprehensive patient care.
• Facilitated communication between family members and healthcare team to ensure understanding of patients' condition.
• Maintained accurate records of patient activities and treatments to support ongoing care and compliance.

• Provided comprehensive patient care in accordance with physicians' orders and nursing standards, enhancing overall patient outcomes.
• Administered medications and treatments according to established protocols, ensuring patient safety and compliance.
• Performed physical assessments, including vital signs and health history documentation.
• Maintained safe environment by diligently following infection control policies and procedures, minimizing risk of infection.

• Prepared and maintained dialysis machines, ensuring optimal performance and adherence to hygiene standards.
• Monitored patient vital signs during dialysis treatments to ensure patient safety and comfort.
• Educated patients on dialysis processes and care practices, enhancing their understanding and compliance.
• Collaborated with the healthcare team to address patient concerns and improve care quality.
• Trained new technicians on procedures, equipment usage, and safety protocols.

• Operated and maintained dialysis machines for patient treatments, ensuring safe and effective use.
• Monitored patient vitals during hemodialysis sessions to identify any potential issues.
• Supported patients throughout dialysis treatments, prioritizing comfort and safety measures.
• Prepared and maintained dialysis equipment to meet operational standards and protocols.
• Demonstrated proficiency in operating various hemodialysis machines per manufacturer guidelines.

• Provided emotional support to patients navigating challenges of chronic kidney disease to enhance their coping strategies.
• Coordinated community resources to enable patients' access to transportation and financial aid services.
• Collaborated with interdisciplinary teams to enhance patient-centered care approaches.
• Facilitated communication among patients, families, and healthcare teams to ensure comprehensive treatment understanding.
• Liaised with dialysis facility personnel and outside agencies, including home health and hospice organizations.

• Coordinated communication between healthcare providers and patients to enhance service delivery.
• Maintained accurate patient records and documentation systems to ensure compliance.
• Scheduled and confirmed patient appointments for diagnostic, surgical, and consultation services.
• Assisted nursing staff with administrative tasks, including appointment scheduling and supply ordering.
• Transcribed doctors' orders, including medication prescriptions and lab test requests.
• Organized laboratory specimens for timely courier pick-up, ensuring efficiency.