Amber Justice
Columbus,OH
Summary
Highly organized Manager Assistant with comprehensive experience in administrative support and office management. Strengths include project coordination, team collaboration, and maintaining efficient office systems. Proven ability to lead teams, resolve conflicts, and provide exceptional guest experiences. Adept at training, contract handling, and managing front desk operations.
Overview
4
4
years of professional experience
Work History
Manager Assistant
Enterprise Rent-A-Car
Columbus, OH
11.2024 - Current
- Managed customer interactions, ensuring high satisfaction and loyalty in a fast-paced environment.
- Handled rental contracts, insurance verification, and conflict resolution efficiently.
- Developed a strong foundation in operational processes and team coordination.
- Answered phones and resolved customer inquiries and complaints with professionalism.
Assistant Manager
Enterprise Rent-A-Car
Gallipolis, OH
12.2023 - 10.2024
- Supervised daily operations, including shift scheduling and duty assignments.
- Managed customer service inquiries and complaints promptly.
- Regularly communicated with customers to gather insights on needs.
- Provided guidance and support to junior staff on tasks and projects.
Server /FOH Trainer
Olive Garden
Barboursville, WV
09.2021 - 12.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Trained and onboarded new team members, focusing on service standards and company culture.
- Promoted teamwork and employee engagement through clear communication and leadership.
- Ensured a positive guest experience through conflict resolution and quality assurance.
Education
Bachelor of Arts - Psychology
Marshall University
Huntington, WV12-2022
Skills
- Customer service
- Conflict resolution
- Team coordination
- Operational processes
- Shift scheduling
- Customer feedback
- Employee training
- Time management
- Data entry
- Problem solving
- Leadership skills
- Workflow optimization
References
References available upon request.
Timeline
Manager Assistant
Enterprise Rent-A-Car
11.2024 - Current
Assistant Manager
Enterprise Rent-A-Car
12.2023 - 10.2024
Server /FOH Trainer
Olive Garden
09.2021 - 12.2022
Bachelor of Arts - Psychology
Marshall University
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