Amber Kaiser
Conroe,TX
Summary
To obtain employment as a RN Case Manager.
Over the past 20 years I have had extensive experience in patient relations while engaging in community outreach programs, implementing departmental operations/procedures, that were crucial to the Development/ongoing care for patients while aiding in day to day operations in efforts to improve patient outcomes. I have been a successful and productive member of the nursing community for numerous patients and organizations and plan to continue my success by seeking employment at only stellar organizations befitting my skillset.
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
18
18
years of professional experience
Work History
TCHP Service Coordinator
Texas Children's Health Plan
Houston, Texas
05.2021 - Current
- Led in-depth assessments of children's health requirements to formulate individualized service plans with families and healthcare professionals.
- Identify and arrange necessary medical services, including referrals to specialists, therapies, and community support programs, ensuring timely access to covered benefits.
- Communicate effectively with primary care providers, specialists, and other healthcare professionals to coordinate care, discuss treatment plans, and monitor progress.
- Identify and connect families with relevant community resources to address social determinants of health that may impact a child's well-being.
- Review authorizations for services, monitor utilization, and ensure compliance with program guidelines.
- STAR Kids advocate by ensuring that members find qualified providers to care for their complex healthcare needs. Connected members to covered and non-covered services necessary to meet their identified needs.
- Contacted members after discharge to ensure access to covered services is timely and appropriate.
- Address and explain health problems to members effectively.
RN Case Manager
Altus-Envoy Hospice
07.2020 - 04.2021
- Provided full body assessment, symptom management, wound care, wound-vac placement, phlebotomy / port care, IV antibiotic/hydration as needed
- Provided diabetic intervention and teaching
- Provided patient/ family in-home teaching on various disease processes/death and dying processes/medication regimen to promote patient/family understanding
- Worked directly with patients/family to promote quality of end of life with symptom management
- Maintained accurate documentation of patient progress in the electronic health record.
- Ensured compliance with regulatory standards concerning utilization review, ethical decision making and legal aspects of case management practice.
- Collaborated with health groups to plan or implement programs designed to improve overall health of communities.
- Referred patients to specialized health resources or community agencies to furnish additional assistance.
- Advocated for patient needs with interdisciplinary team and implemented outlined treatment plans.
RN Case Manager for Hospice
Traditions Health
09.2019 - 06.2020
- Provided full body assessment, symptom management, wound care, wound-vac placement, phlebotomy / port care, IV antibiotic/hydration as needed
- Provided diabetic intervention and teaching
- Provided patient/ family in-home teaching on various disease processes/death and dying processes/medication regimen to promote patient/family understanding
Home Health LVN
Traditions Health
10.2015 - 09.2019
Medical/Surgical Nurse
Spring Central Hospital
11.2013 - 10.2015
- Completed admissions assessment for medical/surgical patients admitted to the unit
- Provided pre-op assessments and instructions to patients
- Worked collaboratively with Peri-operative team concerning surgical patients
- Daily care of patients including: Medication administration, daily care and discharge protocols
- Ordered and reviewed lab work, EKG's and other screening tools per MD orders for patients
Pre-screening Nurse
Red Oak Hospital
11.2012 - 11.2013
- Conducted telephone and face-to face interviews with patients and families for procedures conducted at Red Oak
- Director of Outpatient services- Managed a team of 12 Physicians who conducted clinic in our facility
- Coordinated with the Physician Staff for scheduling and pre-screening of their patients
- Maintained daily schedule for clinic and supervised a staff of 2 Nurses
- Worked with Admin
- Team with development of the Stress test and echo cardio programs
- Assisted RN staff with Cardiac Cath, Pain Procedures and other functions
- Served as the Infection Control Nurse for the Hospital
Home Health Nurse
Angel's Care Home Health
San Angelo, USA
08.2010 - 01.2012
- Company Overview: San Angelo, Texas
- Provided full body assessment, wound care, wound-vac placement, phlebotomy / port care
- Provided diabetic intervention and teaching
- Provided patient/ family in-home teaching on various disease process as needed
- Worked directly with patients and family to discuss quality of life treatment daily
- Worked directly with agency, physicians, therapists and pharmaceutical companies to ensure continuation of care
- San Angelo, Texas
Home Health Nurse
Angel's Care Home Health
Ft. Smith, USA
07.2007 - 12.2010
- Company Overview: Ft
- Smith, Arkansas
- Provided full body assessment, wound care, wound-vac placement, phlebotomy / port care
- Provided diabetic intervention and teaching
- Provided patient/ family teaching on various disease processes to improve patient outcomes
- Worked directly with patients and family to improve quality of life with treatment and education
- Worked directly with agency, physicians, therapists and pharmaceutical companies to ensure continuation of care plans
- Managed Daily care of patients to include: Admission, Care, Medications and Discharges
- Ft
- Smith, Arkansas
Education
Associates in Applied Science - Nursing
Lone Star College
Kingwood, Texas08.2019
Certificate - Licensed Vocational Nursing
Arkansas Tech University
Ozark, Arkansas05.2007
Skills
- Hospice Case Management
- Individualized service planning
- Community resource coordination
- Referral management
- Compliance monitoring
- Patient advocacy
- Interdisciplinary collaboration
- Time management
- Problem solving
- Crisis intervention
- Documentation management
- Service monitoring and evaluation
- Individualized service plans
- Resource utilization
- Client advocacy
- Teamwork
- Task prioritization
- Problem-solving abilities
- Home Health
- IV certified
- Phlebotomy certified
- Wound care management
- Wound VAC certified
- Surgical Technician
- Specialized nursing
- Interventional Radiology
- Marketing
- Customer relations
- Patient recruitment
- CPR Certified
Accomplishments
- Established and Managed patient care on a daily basis
- Work directly with Company and Patient families to establish the best plan of care for all patients under my care, focusing on education and support for optimal symptom management
- Work to stay current on most debilitating disease processes to enable patient awareness
Executive Profile
Registered Nurse, Texas Board of Nursing License, 978417
Timeline
TCHP Service Coordinator
Texas Children's Health Plan
05.2021 - Current
RN Case Manager
Altus-Envoy Hospice
07.2020 - 04.2021
RN Case Manager for Hospice
Traditions Health
09.2019 - 06.2020
Home Health LVN
Traditions Health
10.2015 - 09.2019
Medical/Surgical Nurse
Spring Central Hospital
11.2013 - 10.2015
Pre-screening Nurse
Red Oak Hospital
11.2012 - 11.2013
Home Health Nurse
Angel's Care Home Health
08.2010 - 01.2012
Home Health Nurse
Angel's Care Home Health
07.2007 - 12.2010
Associates in Applied Science - Nursing
Lone Star College
Certificate - Licensed Vocational Nursing
Arkansas Tech University
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