AMBER KALAL
Golden,CO
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Office Manager
Carpet Exchange
Golden, Colorado
08.2023 - Current
- Managed office inventory and placed new supply orders.
- Monitored office supplies, equipment, and mail distribution.
- Maintained filing system for records And invoices
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Executed daily cash and check deposits, including cash bank runs and check deposits
- Resolved customer questions and internal service issues.
Service Receptionist
Stevinson Toyota West
Lakewood, CO
10.2021 - 08.2023
- Assisted customers via telephone, email, live chat, and face-to-face interactions to ensure inquiries were resolved promptly.
- Managed daily incoming calls, efficiently directing them to appropriate recipients using a multi-line phone system.
- Scheduled appointments and documented updates in scheduling software.
- Provided detailed information on company pricing and policies to facilitate informed customer decisions.
Hostess/Busser/Carry Out/Food Runner
Q39 South
Overland Park, KS
07.2017 - 08.2021
- Coordinated seating arrangements to optimize guest flow and enhance dining experience.
- Thrived in high-pressure environments, consistently delivering quality service during peak hours.
- Ensured smooth front desk operations in high-pressure situations, enhancing guest experience.
- Took customer orders over the phone, ensuring accuracy and efficiency in the carryout process.
- Prepared carryout orders and ensured plates were presentable before serving.
- Handled cash and card transactions for customers picking up their food.
- Wiped down tables and ensured they were ready for incoming guests.
Banquet Server
Hilton Garden Inn
Manhattan, Kansas
01.2015 - 01.2016
- Coordinated banquet setups for various functions, ensuring all arrangements met event specifications.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Set up banquet tables, linens, and place settings for receptions
- Cleared dishes and reset rooms between service courses
- Assisted guests with menu questions and special requests
- Coordinated with kitchen staff on timing, plating, and service flow
- Refilled beverage stations and maintained stocked service areas
- Supported event setup and teardown for meetings, weddings, and banquets
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
Playground Supervisor
Pawz at Play
Overland Park, KS
08.2014 - 07.2015
- Arrived at work between 6 and 8 am based on daily workload.
- Assisted with the check-in and check-out process for dogs.
- Took dogs outside in the morning and provided feeding as needed
- Periodically took dogs outside throughout the day for play and exercise
- We also had a set of cleaning duties we had to do every morning and every afternoon before we could go home
- Monitored dogs to ensure safety and prevent conflicts
Education
High School Diploma -
Blue Valley Northwest High School
Overland Park, KS05-2014
Skills
- Parts tracking
- Calm demeanor
- Cash handling
- Attention to detail
- Patron seating
- Coordination
- Written communication
- Positive and professional
- Multi-line phone system operation
- Hospitality and accommodation
- Safe food-handling techniques
- Time management
- Data inputting
- Strong communication
- POS operation
- Microsoft Word
- Scheduling
- Office administration
- Inventory management
- Customer service
- Supply ordering
- Problem solving
- Scheduling and calendar management
Timeline
Office Manager
Carpet Exchange
08.2023 - Current
Service Receptionist
Stevinson Toyota West
10.2021 - 08.2023
Hostess/Busser/Carry Out/Food Runner
Q39 South
07.2017 - 08.2021
Banquet Server
Hilton Garden Inn
01.2015 - 01.2016
Playground Supervisor
Pawz at Play
08.2014 - 07.2015
High School Diploma -
Blue Valley Northwest High School