Amber Kapfer
Brunswick,GA
Summary
Dynamic Warehouse Manager with a proven track record at Coastal Wholesale, excelling in inventory control and process optimization. Adept at fostering teamwork and enhancing customer satisfaction, I implemented improvements that boosted productivity and reduced order processing time. My strong multitasking abilities and commitment to safety ensure operational excellence in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Warehouse Manager
Coastal Wholesale
Brunswick Ga
03.2022 - Current
- Oversaw daily warehouse operations, ensuring compliance with safety protocols and efficiency standards.
- Managed inventory control processes using Warehouse Management System for accurate tracking and reporting.
- Trained and mentored staff on best practices for order fulfillment and material handling procedures.
- Implemented process improvements that reduced order processing time and increased productivity levels.
- Coordinated logistics for inbound and outbound shipments, optimizing delivery schedules and routes.
- Conducted regular audits of inventory to maintain accuracy and minimize loss through discrepancies.
- Collaborated with cross-functional teams to streamline workflows, enhancing overall operational effectiveness.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Reduced product damage with improved packaging methods and training staff on proper handling techniques.
Office Administrator
Orkin Pest Control
Brunswick Ga
02.2017 - 03.2022
- Managed office communications and coordinated schedules to enhance operational efficiency.
- Supported team in processing service requests and maintaining accurate customer records.
- Developed filing systems that improved document retrieval time and organization.
- Collaborated with technicians to streamline appointment scheduling and improve customer satisfaction.
- Trained new staff on office procedures, promoting consistency in administrative tasks.
- Implemented software tools to track service performance, enhancing data accuracy and reporting efficiency.
- Oversaw daily administrative operations, identifying areas for process improvement and cost reduction.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
Green Cedar Food Stores
Saint Marys Ga
06.2011 - 02.2017
- Oversaw daily operations to ensure optimal store performance and customer satisfaction.
- Managed inventory levels, reducing waste through effective stock rotation techniques.
- Trained and mentored staff on best practices in customer service and product knowledge.
- Implemented promotional strategies that increased foot traffic and boosted sales performance.
- Analyzed sales data to identify trends, adjusting merchandising tactics accordingly.
- Developed and maintained positive relationships with suppliers to enhance product availability.
- Led team meetings to communicate goals, address challenges, and foster collaboration among staff.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
Education
High School Diploma -
Charlton County High School
Folkston, GA05-2006
Skills
Having had roles as an accomplished and experienced member of management has allowed me to become very good at multitasking and being able to prioritize projects in a high tempo work environment
I work very well with employees and foster teamwork and focus on tasks at hand Customer service has always been of the upmost importance wherever I have worked and I am naturally very good at it
From being on my feet to working and operating in an admin role, I've learned a very flexible and dynamic work style to accomplish all of the tasks that are assigned to me
Timeline
Warehouse Manager
Coastal Wholesale
03.2022 - Current
Office Administrator
Orkin Pest Control
02.2017 - 03.2022
Green Cedar Food Stores
06.2011 - 02.2017
High School Diploma -
Charlton County High School