Amber Karim
Denton,TX
Summary
Proven caregiver and customer service professional with a track record of enhancing client well-being at Family Hire through expert Alzheimer's care and exceptional empathy. Skilled in managing high call volumes at ActivMedical, achieving positive customer outcomes. Demonstrates critical thinking and clear communication, ensuring client satisfaction and safety.
Overview
9
9
years of professional experience
Work History
Live in Caregiver
Family Hire
10.2021 - 07.2024
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Promoted clients'' physical and mental health by engaging them in appropriate exercises and recreational activities.
- Administered medications accurately and timely, ensuring proper dosages for optimum client health.
- Established trust with clients and their families through effective communication, empathy, and professionalism.
Front Desk Agent
Clayton House Motel
01.2021 - 07.2021
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
Customer Care Representative
ActivMedical
09.2015 - 01.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Utilized CRM systems to accurately track customer interactions and update account information.
Education
No Degree - Medical Billing
Hallmark College
San Antonio, TX04.2012
Skills
- Alzheimer's Care
- Bathing Assistance
- Grooming assistance
- Dementia Care
- Patience and Empathy
- Disability Support
- Chronic Illness Management
- Mobility support
- Housekeeping Duties
- Cooking meals
- Clear Communication
- Critical Thinking
- Documentation and Recordkeeping
- Household Cleaning
- Personal Care Aide
Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
Live in Caregiver
Family Hire
10.2021 - 07.2024
Front Desk Agent
Clayton House Motel
01.2021 - 07.2021
Customer Care Representative
ActivMedical
09.2015 - 01.2021
No Degree - Medical Billing
Hallmark College
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